Custom Product Advisor

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Position : Custom Product Advisor

Reports to Title : Supervisor of Custom Product Advisors

Department / Division : Customer Excellence

Primary Work Location : Bloomington, MN / Shakopee, MN

Job Code / Classification

Non-Exempt

Position Overview

To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Custom Product support to customers, including fit issues, trouble-shooting, repair issues, product information, and follow-up for multiple current and discontinued product lines
• Establish and maintain customer profiles to ensure account-specific standard requests are met; including On Boarding of new customers.
• Provide pro-active customer engagement on clinical and non-clinical issues
• Provide Regional support to Sales team
• Interact with Order Entry, Audio Design, Customer Care, Technical Support, Manufacturing, Engineering, and Sales teams to improve quality of products and customer satisfaction
• Monitor customer orders for specific customers as necessary to support Sales efforts
• Document necessary customer comments in Navision and Salesforce.com to ensure customer expectation are understood
• Perform other duties as requested and / or as needed to fulfill the purpose of the position
• Other duties as assigned.

Competencies (Knowledge and Skills needed for this position.)

Desired Qualifications

Required Education :

Preferred Experience

Other Information

Direct reports : None

Indirect reports : None

Working Environment : Office, mfg plant

Physical Demands : Sitting, standing, bending, reaching, etc.

Position Type And Expected Hours Of Work

Full time, Monday-Friday (8 : 00am - 4 : 30pm CST), occasional Saturday / OT as needed.

About Us

At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.

What We Offer

As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including :

We encourage you to apply

Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees.

Pay Transparency Notice

Depending on your work location, the target hourly rate for this position can range from $23.00 - $25.00. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

Industries

Medical Equipment Manufacturing

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