Talent.com
Customer Support Manager
Customer Support ManagerAlphabe Insight Inc • Atlanta, GA, United States
Customer Support Manager

Customer Support Manager

Alphabe Insight Inc • Atlanta, GA, United States
18 days ago
Job type
  • Full-time
Job description
Company Description

About Us
At Polous, we are committed to redefining marketing strategies through innovation, precision, and data-driven solutions. Located in the heart of Atlanta, GA, we specialize in helping businesses grow their presence and impact through tailored marketing campaigns and strategic outreach. Our team values creativity, accountability, and long-term success, making us a trusted partner across diverse industries. Join Polous and become part of a forward-thinking team shaping the future of marketing.

Job Description

Job Description

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service strategies, and ensure that customers receive timely, effective, and respectful assistance. This is an excellent opportunity to play a pivotal role in shaping the voice and performance of a growing company dedicated to service excellence.

Responsibilities
  • Lead and manage the day-to-day operations of the customer support team
  • Monitor performance metrics and implement improvements to ensure high-quality service
  • Develop and maintain customer service policies and procedures
  • Train, coach, and support team members for continuous growth
  • Handle escalated customer inquiries and resolve issues professionally
  • Collaborate with other departments to streamline processes and enhance customer satisfaction
  • Analyze trends and prepare reports to inform business decisions
Qualifications

Qualifications
  • Proven experience as a Customer Support Manager or in a similar leadership role
  • Excellent communication and interpersonal skills
  • Strong organizational and problem-solving abilities
  • Experience with CRM systems and support tools
  • Ability to lead by example in a fast-paced environment
  • Bachelor's degree in Business, Communications, or related field (preferred)
Additional Information

Benefits
  • Competitive salary ($60,000-$65,000 annually)
  • Opportunities for professional growth and career advancement
  • Collaborative and supportive work environment
  • Skills development and leadership training
  • Paid time off and company-recognized holidays
  • Health and wellness program participation
Create a job alert for this search

Customer Support Manager • Atlanta, GA, United States

Similar jobs

Customer Support Specialist – Remote

Airpark Auto ProsAtlanta, GA, US
Remote
Full-time

Role Overview: We’re seeking a Customer Support Specialist to assist customers, resolve issues, and ensure a positive experience across all communication channels.Responsibilities: Respond to custo...Show more

 • Promoted

Customer Success Manager

IntuitAtlanta, GA, United States
Full-time

As a Customer Success Manager, you are an experienced professional who operates with a high degree of independence.Moving beyond standard playbooks, you will interpret unique business needs and app...Show more

 • Promoted

Remote Housing Support Team Lead

SedgwickAtlanta, Georgia, United States
Remote
Full-time

A global risk management company seeks a Remote Customer Service Team Lead to provide exceptional support on housing inquiries.This role involves leading a team, managing operations, and handling e...Show more

 • Promoted

Solution Customer Success Manager (S-CSM) – Finance

NorthPoint Search GroupAtlanta, GA, US
Full-time
Quick Apply

Solution Customer Success Manager (S-CSM) – Finance To Apply Now - email your resume to job-knemkq7d-1e4ngrk82rw3kdm@sagedata.Experienced customer success professional with executive-level relation...Show more

Customer Success Manager

Cut+DryAtlanta, Georgia, US
Full-time

Cut+Dry is revolutionizing the $300B U.We’re transforming how distributors sell, operate, and run their businesses - not by offering software, but by driving true operational change and measurable ...Show more

Mid Market Customer Success Manager

LeanDataAtlanta, GA, United States
Full-time

Customer Success Manager (CSM).LeanData helps the world's fastest-growing companies automate, simplify, and accelerate revenue.We're looking for an enthusiastic and results-oriented Customer Succes...Show more

 • Promoted

Customer Success Enablement Specialist, Corporate Lending

Finastra (Misys International Banking Systems Limited)Atlanta, GA, United States
Full-time

Customer Success Enablement Specialist, Corporate Lending.The Customer Success Enablement Specialist, Corporate Lending is responsible for designing, enabling, and continuously improving the Custom...Show more

 • Promoted

Customer Success Specialist

Allegion PlcAlpharetta, GA, United States
Full-time

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit.With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we sp...Show more

 • Promoted

Customer Success Manager

Euronet Worldwide, Inc.Atlanta, GA, US
Full-time
Quick Apply

Euronet facilitates the movement of payments around the world, serving as a critical link between financial institutions, retailers, service providers, and their end consumers.Following Euronet’s a...Show more

Remote Customer Support Representative

Jobs for HumanityAtlanta, GA, United States
Remote
Full-time

Bor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team.In this role, you will provide exceptional support to clients, manage...Show more

 • Promoted

Customer Success Manager, Contractor Engagement

UpgradeAtlanta, GA, United States
Full-time

Customer Success Manager, Contractor Engagement.Upgrade helps customers move in the right direction with affordable and responsible financial products.Since 2017, we've helped over 7.With a relentl...Show more

 • Promoted

Principal Customer Success Manager - Remote

HoneywellAtlanta, GA, United States
Remote
Full-time

Principal Customer Success Manager role is responsible for driving adoption and success of CLSS offerings among ESD/SMB customers.This role shapes key partnerships, identifies solution gaps, and in...Show more

 • Promoted

Customer Success Manager

ContentsquareAtlanta, Georgia, United States, 30303
Full-time

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys.With our flexible and scalable platform, organizations quickly...Show more

Customer Support Specialist/Travel (Flexible Schedule)

HjbtravelsJohns Creek, Georgia, United States
Remote
Full-time +1
Quick Apply

We are seeking a detail-oriented and service-driven.This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.In th...Show more

Customer Success Manager

Flowpath Cmms - Intelligent Maintenance SoftwareAtlanta, GA, United States
Full-time

FlowPath is looking for their first Customer Success Manager to join our team.As a Customer Success Manager, you will be "delighting" customers every step of their onboarding journey through their ...Show more

 • Promoted

Accounting Analyst, Customer Support

BentoBoxAlpharetta, GA, United States
Full-time

Accounting Analyst, Customer Support.Calling all innovators find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves t...Show more

 • Promoted

Remote Customer Support Coordinator | Flexible Schedule | Training Provided

Kennedy-FsAtlanta, GA, US
Remote
Full-time
Quick Apply

We are currently hiring multiple Remote Customer Support Coordinators to join our growing team.This position is fully remote and designed for individuals who enjoy assisting others and working in a...Show more

Senior Enterprise Customer Success Lead (Remote)

CanonicalAtlanta, GA, United States
Remote
Full-time

A leading tech company is seeking an Enterprise Customer Success Manager to oversee customer onboarding and manage relationships for their open-source solutions.This role requires a minimum of 5 ye...Show more