Sales Operations Manager

Flooring Services and our affiliated entities has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

SUMMARY : The Sales Operations Manager (SOM) at Flooring Service, LLC is responsible for overseeing and optimizing the sales process, tools, and infrastructure to ensure that the sales team can execute its strategy effectively. This role will work closely with sales leadership and other departments to drive operational efficiency, improve reporting and analytics, and manage CRM systems, processes, and sales support. The SOM will play a key role in shaping the sales strategy by providing insights and streamlining operations to maximize sales team productivity and performance.

OVERVIEW OF YOUR DAILY TASKS :

• Manage and improve the efficiency of the sales operations process, including forecasting, reporting, pipeline management, and lead generation.
• Oversee the integration and optimization of CRM systems (e.g., Salesforce) to ensure accurate tracking of sales performance, customer interactions, and opportunities.
• Analyze sales data and generate reports for management to help drive decision-making and performance improvement.
• Collaborate with sales leadership to ensure alignment between sales operations and sales strategy.
• Establish and maintain sales performance metrics and KPIs to track team productivity, sales cycle, and customer acquisition.
• Develop and implement sales tools, training programs, and resources to improve sales team performance and streamline workflows.
• Manage the territory assignment process, ensuring fair distribution of leads and accounts among the sales team.
• Provide ongoing analysis of market trends, customer behaviors, and competitive intelligence to help refine sales strategies.
• Coordinate sales forecasting, budgeting, and planning processes to ensure accuracy and alignment with company goals.
• Lead the sales data reporting process and ensure timely delivery of performance metrics and other relevant business insights.
• Partner with IT and data analytics teams to implement systems that improve sales data accuracy and reporting.
• Monitor and optimize the use of sales tools (CRM, communication platforms, etc.) and provide recommendations for improvements.
• Ensure the alignment of sales operations processes with company-wide goals, ensuring consistency across regions.

SKILLS / EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE :

Required :

Preferred :

BENEFITS OF WORKING WITH OUR TEAM :

Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More

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