Mortgage Operations Specialist (Loan Servicing)

Job Description

Job Description

Job Title : Mortgage Operations Specialist

Location : Chandler, AZ

Job Type : Full-time

Job Summary

We are looking for a highly skilled and detail-oriented Mortgage Operations Specialist to join our team. In this role, you will be responsible for overseeing all aspects of mortgage loan servicing, including collections, loan boarding, transfers, investor reporting, and compliance. The ideal candidate will have a solid background in loan servicing operations and collections, with a strong understanding of mortgage regulations, investor guidelines, and industry compliance standards.

Key Responsibilities

Loan Servicing, Payment Processing & Collections

• Process and monitor loan payments, payoffs, and escrow transactions
• Maintain accurate records and manage escrow accounts, including tax and insurance disbursements
• Ensure compliance with investor and regulatory requirements
• Contact borrowers regarding past-due payments and establish repayment solutions
• Negotiate payment arrangements within company policies
• Document all borrower communications accurately
• Manage EPDs to prevent loan repurchases

Loan Boarding & Transfers

Mortgage Servicing & Customer Support

Investor Reporting & Compliance

Qualifications & Skills

Why Join Us?

If you are a motivated and detail-oriented professional with loan servicing, collections, investor reporting, and mortgage servicing experience, we encourage you to apply!