Operations Specialist

Workplace Operations Specialist

The Overseas Administration Department is an integral part of Tencent's global operations, responsible for establishing offices and overseeing administrative functions on an international scale. This dedicated team plays a crucial role in ensuring the efficient functioning of Tencent's global initiatives by coordinating logistics and managing office-related tasks. With a focus on optimization and efficient management, the department contributes significantly to the overall success of Tencent's international endeavors.

About the role: We are looking for a fully onsite Workplace Operations Specialist who can step in wherever needed to ensure our workplace works smoothly, efficiently and securely. This role supports all aspects of the office management and facilities operations, as well as providing light IT coordination to ensure employees have a seamless workplace experience. The ideal candidate thrives in a fast-paced, global tech environment, is proactive, resourceful, and enjoys being the go-to-person. The position reports to the Director of Operations.

Key Responsibilities:

• Manage daily office operations to ensure a safe, clean, and productive work environment for our LA office and other smaller satellite offices.
• Serve as the main point of contact for building management, vendors, and service providers.
• Coordinate maintenance, repairs, and workplace services (HAVC, janitorial, security, etc.), ensuring contracts are in place and service standards are met.
• Support space planning, seating assignments, and office moves in collaboration with global workplace team.
• Collaborate with IT team managing access control systems, security badges, and visitor management procedures.
• Track and manage office operations fixed assets, office supplies, equipment inventory and vendor contracts.
• Assist with purchase orders and vendor onboarding.
• Maintain accurate facilities records, manage expenses and budgets.
• Support HR with onboarding and offboarding from admin and facilities perspective.
• Partner with IT to support meeting room technology and liaise with global IT when escalations are needed.
• Provide warm, responsive first-line support for employee workplace requests.
• Help plan and execute onsite events, team buildings, and community initiatives.
• Maintain a welcoming environment for employees and visitors that reflects our company culture and values.
• Maintain documentation and reports for compliance, safety, and audit requirements.

Qualifications:

• 3-5 years of experience in office management, facilities coordination ideally with a tech or fast-paced corporate environment.
• Bachelor's degree in management, facilities management, or related field preferred.
• Facilities management skills and basic IT knowledge (e.g., device setup, network connection, AV troubleshooting).
• Service-oriented mindset with excellent communication and interpersonal skills.
• Strong organizational skills with the ability to adapt quickly and a problem solver.
• Comfortable working independently and collaboratively across global teams and time zones.
• Proficiency with Microsoft office, ServiceNow, Workday
• Fluent in Mandarin preferred

Location: US-California-Los Angeles

The expected base pay range for this position in the location(s) listed above is $69,306.00 to $120,100.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis. Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Company's 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employee's tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.