Assistant Manager

Company Overview

At IHOP of Greater New Orleans Area, we are more than just a restaurant; we are a thriving community of dedicated and passionate individuals. Our commitment to creating and maintaining a great work environment ensures that every team member can thrive and grow with us. Located in the heart of the Greater New Orleans area, Ruby Enterprises offers a vibrant company culture and meaningful connections with our local community. Join us and be a part of something special.

Job Summary

The role of an IHOP Assistant Manager involves providing leadership and support to restaurant operations. They assist the General Manager in overseeing staff, ensuring exceptional customer service, maintaining quality standards, managing inventory, implementing company policies, and optimizing profitability. Assistant Managers play a vital role in creating a positive work environment and ensuring the efficient and successful operation of the IHOP restaurant.

Responsibilities

• Assist in the achievement of budgeted sales and profits.
• Develop and maintain professional functional working relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members, and guests.
• Implement IHOP 101 Training program for all restaurant hourly Team Members to improve unit operations and the guest experience.
• Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, in accordance with the current IHOP Standard Operating Procedures (SOP) and the current operations plan.
• Comply with federal, state and local regulations that are applicable to assigned unit.
• Assist in the recruitment, training and retention of Team Members in accordance with the current SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal, state and local regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to federal, state and local regulations and the SOP.
• Assist in maintaining a safe and secure restaurant.
• Assist in completion of all required reports and paperwork.
• Perform other duties as assigned.
• Assist General Manager with the overall direction, coordination and evaluation of the Company unit.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Keep the General Manager informed.

Qualifications