Retail Sales Manager

About the Company

For over 11 years, our client has built a strong reputation across New England as an established and trusted brand. This is an exciting time to join - the company is in growth mode, expanding its retail showroom and adding more square footage to their facility. They pride themselves on a strong culture, good people, and a customer-first approach.

The Role

We are seeking a Sales & Customer Service Manager to lead and inspire a high-performing retail team. This individual will play a key role in coaching and motivating the sales staff, enhancing the customer experience, and driving both revenue growth and membership engagement.

Key Responsibilities

• Lead, coach, and hold accountable a retail sales team
• Foster a strong team culture centered around customer service, sales performance, and accountability.
• Ensure the showroom team delivers an exceptional experience for members and new customers, providing product guidance and upselling memberships when appropriate.
• Contribute to sales strategies, customer engagement initiatives, and creative marketing approaches to grow business.
• Maintain a visible leadership presence in a high-traffic retail environment.
• Be flexible with occasional nights and weekends (not a regular requirement).

The Ideal Candidate

Compensation

$80-100k base (depending on experience) + bonus