Contact Center Customer Experience Specialist - PrePaid

Job Opportunity at U.S. Bank

Spokane, Washington residents : If a street address is not available, enter N / A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Pay - $20 / hourly We are hiring for the January Class! Training starts January 12th, 2026 Shifts : We are currently offering schedules with varying start times between 9 : 30am - 1pm CT. Shift Incentive : Employees scheduled to work a standard full-time shift that begins after 12 : 30 PM (local time) are eligible for a 10% pay incentive.

Basic Qualifications

High school diploma or equivalent Typically, at least 18 months of customer service or related experience

Preferred Skills / Experience

Effective problem-solving and negotiation skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Proven time management skills and ability to multitask Experience interacting positively with unsatisfied customers Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Remote Position

This is a remote position open to candidates residing in the following cities only : Cincinnati, OH Milwaukee, WI Fargo, ND Knoxville, TN Twin Cities, MN St. Louis, MO Owensboro, KY Atlanta, GA Charlotte, NC Oshkosh, WI Dallas, TX Phoenix / Tempe, AZ Portland, OR Please note : Applicants must live within 50-mile radius of the hub. Living within driving distance supports future employment opportunities and can also provide alternate working arrangements in case of technology constraints.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) : Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Equal Opportunity Employer

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.