Business Intelligence Senior Delivery Associate II

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Business Intelligence Senior Delivery Associate to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make Your Mark

General Insurance is a leading provider of insurance products and services –focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks. The Data Office supports the overall General Insurance product by managing Data, Data Governance, and the presentation of the data (Business Intelligence Delivery).

How you will create an impact

We are seeking a highly experienced and motivated BI Application Support Lead to take ownership of BAU support operations for our Underwriting (UW) reporting applications. This role is critical to ensuring consistent application availability, compliance with internal and regulatory standards and ongoing enhancements of our BI capabilities.

You will be responsible for managing BAU support activities, engaging with business stakeholders, overseeing vendor staff, and maintaining production stability across multiple BI platforms. The role requires deep expertise in business intelligence tools, SDLC practices, data governance, and support operations.

Lead and coordinate all BAU support activities for BI applications in the Underwriting domain.

Serve as Subject Matter Expert (SME) for the BI UW applications, by documenting technical process, support protocols, and application changes to ensure knowledge retention.

Collaborate with stakeholders to understand BAU requirements and prioritize enhancements and maintenance.

Work closely with business users, IT, platform teams and project managers to understand requirements and priorities

Monitor and maintain compliance for GEAR tower applications and support internal and external audit requirements.

Implement and enforce SDLC best practices for BI application support, including rigorous documentation and SLA management.

Oversee vendor-managed service teams, ensuring high-quality deliverables, KPI tracking, and service level adherence.

Drive continuous improvement initiatives, including automation of support processes, performance tuning, and reporting optimizations.

What you need to succeed

8 years of experience in Business Intelligence application development and production support roles.

3 years of experience within the insurance or financial services industry, preferably in Underwriting or compliance / reporting areas.

Experience in deploying, maintaining, and monitoring BI reporting solutions on various BI platforms like PBI, Tableau, Cognos and / or Qlik

Has strong understanding of principles, procedures, and skills in BI domain and a strong understanding of SDLC and BAU support / delivery practices

Proven experience in managing and supporting large-scale reporting solutions.

Ability to influence change and drive best practices in BAU support models. Strong analytical and problem-solving skills; must be proactive in identifying and resolving system and data issues.

Ability to communicate effectively with both technical teams and business stakeholders.

Demonstrated leadership in vendor management and cross-team coordination.

Bachelor's degree in Computer Science, Data Analytics, Information Systems, or related field.

The base salary range for this position in Parsippany , NJ, is $86,000-$106,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here : US Benefits Overview ()

Ready to find new solutions? We would love to hear from you.

Veterans encouraged to apply

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#businessintelligence #informationtechnology #AIG #hiring

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area : DT - Data

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