Talent.com
Customer Relationship Manager
Customer Relationship ManagerProto Labs, Inc. • Maple Plain, MN, United States
Customer Relationship Manager

Customer Relationship Manager

Proto Labs, Inc. • Maple Plain, MN, United States
11 hours ago
Job type
  • Permanent
Job description

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home.

Join our team as a Customer Relationship Manager!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The Customer Relationship Manager (CRM) is responsible for enhancing and fostering customer relationships and experience by owning the health, retention and growth of accounts post-sale. advocacy, and revenue. The CRM has a strategic focus while identifying actions and directions that support all customers and aligning processes to support the customer experience throughout the lifecycle. The CRM will also take a leadership role in aligning Protolabs' processes with customer needs, identify and address any gaps, while mitigating risk to ensure success throughout the entire customer relationship lifecycle. This role will serve as a bridge for servicing and supporting the interaction of customer orders with all impacted parties and will be expected to be adept at project managing, problem solving, coordination of resources (internal and external), and protecting and promoting the Protolabs brands.

What you'll do :

  • Onboard and enable customers on our digital platforms, aligning manufacturing best practices, supporting customer requirements, and providing guidance or knowledge expertise to meet needs
  • Manages cross-functional relationships, ensuring a consistent and coordinated customer experience
  • Supports customer through the order lifecycle including program managing account specific projects
  • Manages and reports on key customer metrics through a standard scorecard for both internal and external stakeholders
  • Actively solicits customer feedback; record, analyze, report on, and address issues that are identified
  • Develops and maintains project and / or program plans, timelines, and deliverables
  • Facilitate & lead project scoping and scheduling efforts to determine commitments and timelines driving alignment cross functionally
  • May manage direct and indirect reports in designated departments locally and remotely in a matrix environment
  • Orchestrate issue resolution and escalations across customer service, operations, and quality
  • Complete continuous improvement feedback loop, clearly distinguish findings from work with customers to insights and project work alongside product and engineering to bolster and improve our offering
  • Proactive in account needs to prevent poor customer experiences and obstacles
  • Partner with account owners and transactional teams to provide best-in-class service by helping support customer meetings, managing ongoing projects, and monitoring account and order activity and trends
  • May support individual customers based on qualification
  • Remains aware of industry trends as they apply to the customer
  • Proactively identifies and acts on risks and opportunities to enhance the customer experience
  • Performs other duties as assigned

What it takes :

  • BA / BS or equivalent experience
  • 5 to 8 years of customer service experience
  • Experience managing large scale initiatives and complex orders
  • Experience working in a Customer Relationship Management (CRM) tool
  • Strong negotiation and influencing skills
  • Strong project management skills and project ownership
  • Excellent written, verbal, and executive communication skills
  • Ability to research and keep informed on industry trends as it applies to the customer / customer industry
  • Strong analytical and problem-solving skills
  • Thinks strategically and promotes the needs of all customers
  • Effectively manage and balances multiple priorities
  • Represent the core values of Protolabs in all interactions
  • Preferred Qualifications :

  • 1-3 years of project / program management
  • Aerospace and Defense industry experience a plus
  • Experience in a manufacturing environment
  • Salesforce experience
  • What's in it for you?

  • We offer a competitive salary and annual bonus opportunity
  • In addition, we offer amazing benefits including but not limited to :
  • Health Insurance : Traditional OR High Deductible plan
  • Flexible Spending Accounts
  • Health Savings Account (including employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid caregiver leave
  • You will receive 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
  • 401k with company match and immediate vest
  • Employee Stock Purchase Program at a 15% discounted rate
  • Matching grants through Protolabs foundation
  • And More!
  • Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.

    Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

    Proto Labs, Inc. is an Equal Opportunity Employer

    Physical Demands :

    While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and / or move up to 25 pounds.

    Work Environment :

    Indoors (A / C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.

    Create a job alert for this search

    Relationship Manager • Maple Plain, MN, United States

    Related jobs
    Relationship Manager - Middle Market Healthcare

    Relationship Manager - Middle Market Healthcare

    U.S. Bancorp • Minneapolis, MN, US
    Full-time
    We have an exciting opportunity for an experienced Relationship Manager to come and support new business development for the Middle Market Healthcare across the Midwest. This is a high visibility ro...Show more
    Last updated: 30+ days ago • Promoted
    CLIENT RELATIONSHIP COORDINATOR

    CLIENT RELATIONSHIP COORDINATOR

    MESSERLI & KRAMER P.A. • Minneapolis, MN, US
    Full-time
    Sign-On Bonus After 90 Days • • •.The role of the Client Relationship Coordinator is to be the primary contact and owner of the client relationship. This role will work closely with teams throughout th...Show more
    Last updated: 16 days ago • Promoted
    Branch Manager Northeast Suburban District (Remote - hybrid)

    Branch Manager Northeast Suburban District (Remote - hybrid)

    WELLS FARGO BANK • ANDOVER, Minnesota, United States of America
    Remote
    Full-time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...Show more
    Last updated: 30+ days ago • Promoted
    Portfolio Relationship Manager - Data Centers

    Portfolio Relationship Manager - Data Centers

    Associated Bank - Corp • Minneapolis, MN, United States
    Full-time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show more
    Last updated: 30+ days ago • Promoted
    Senior Premier Relationship Manager

    Senior Premier Relationship Manager

    Bmo • Minneapolis, MN, US
    Part-time
    BMO Senior Premier Relationship Manager.A BMO Senior Premier Relationship Manager is charged with managing and growing an assigned portfolio of mass affluent clients. Each RM partners with multiple ...Show more
    Last updated: 30+ days ago • Promoted
    Licensed Superstar Manager Wanted - Join the Sport Clips Dream Team!

    Licensed Superstar Manager Wanted - Join the Sport Clips Dream Team!

    NBG Sport Clips • Andover, Minnesota, United States, 55304
    Full-time
    Quick Apply
    Superstar Manager Wanted - Join the Sport Clips Dream Team! .Pay $81,000 - $105,500 Per Year.At Sport Clips, we're not just about haircuts. we're all about the ultimate grooming experience for guys...Show more
    Last updated: 30+ days ago • Promoted
    Partner Relationship Manager

    Partner Relationship Manager

    VirtualVocations • Minneapolis, Minnesota, United States
    Full-time
    A company is looking for a Partner Relationship Manager to lead and scale its partnership ecosystem.Key Responsibilities Manage relationships with key partners, ensuring goals and engagement plan...Show more
    Last updated: 30+ days ago • Promoted
    NMLS Licensed Borrower Success Manager

    NMLS Licensed Borrower Success Manager

    VirtualVocations • Minneapolis, Minnesota, United States
    Full-time
    A company is looking for a Lending Contact Center Manager to lead a borrower-facing team in driving loan progress from qualification through approval. Key Responsibilities Lead and mentor a team o...Show more
    Last updated: 5 days ago • Promoted
    Relationship Manager - TPA Customer Care (Retirement Solutions)

    Relationship Manager - TPA Customer Care (Retirement Solutions)

    Principal Financial Group, Inc. • USA, Minnesota, Minneapolis
    Full-time +1
    TPA Customer Care area, you will play a pivotal role in developing and nurturing deep relationships with advisors, unbundled plan sponsors, and third-party administrators operating within our 10M -...Show more
    Last updated: 30+ days ago
    Team Lead Client Relations

    Team Lead Client Relations

    VirtualVocations • Minneapolis, Minnesota, United States
    Full-time
    A company is looking for a Team Lead Client Relations (m / f / d).Key Responsibilities Take full commercial responsibility for a portfolio and the team's overall book of business Lead and coach a te...Show more
    Last updated: 3 days ago • Promoted
    Consumer Sales Relationship Manager

    Consumer Sales Relationship Manager

    Medica • Minnetonka, MN, US
    Full-time
    Consumer Sales Relationship Manager.The Sales Relationship Manager's (SRM) primary responsibility is for the sale and retention of individual and family business products through Medica's broker di...Show more
    Last updated: 30+ days ago • Promoted
    NOW HIRING - Branch Manager Northeast Suburban District (Remote - hybrid)

    NOW HIRING - Branch Manager Northeast Suburban District (Remote - hybrid)

    WELLS FARGO BANK • ANDOVER, Minnesota, United States of America
    Remote
    Full-time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...Show more
    Last updated: 30+ days ago • Promoted
    Client Relationship Manager - UKG Ready

    Client Relationship Manager - UKG Ready

    Procare HR • Minneapolis, MN, US
    Full-time
    Note : This is a remote opportunity.Start a new career as a Client Relationship Manager with Procare HR!.At Procare HR, we're on a mission to transform workforce outcomes for care providers thro...Show more
    Last updated: 16 days ago • Promoted
    Community Relations Manager

    Community Relations Manager

    Nexus Family Healing • Minneapolis, MN, US
    Full-time
    Nexus Family Healing is looking to hire a.Marketing and Communications team! We are seeking a passionate and proactive individual to strengthen our organization's relationships with the local c...Show more
    Last updated: 30+ days ago • Promoted
    Wells Fargo - Branch Manager Northeast Suburban District (Remote - hybrid)

    Wells Fargo - Branch Manager Northeast Suburban District (Remote - hybrid)

    WELLS FARGO BANK • ANDOVER, Minnesota, United States of America
    Remote
    Full-time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...Show more
    Last updated: 30+ days ago • Promoted
    Senior Premier Relationship Manager Licensed

    Senior Premier Relationship Manager Licensed

    Bmo • Minneapolis, MN, US
    Part-time
    BMO Senior Premier Relationship Manager.Application Deadline : 07 / 30 / 2025.Job Family Group : Retail Banking Sales & Service. This is a licensed position requiring the SIE, Series 6, 63, Life and Healt...Show more
    Last updated: 30+ days ago • Promoted
    Podcast Relations Manager

    Podcast Relations Manager

    VirtualVocations • Minneapolis, Minnesota, United States
    Full-time
    A company is looking for a Podcast Relations Manager to join their dynamic team.Key Responsibilities Research, vet, and pitch podcasts that align with client goals Book and schedule podcast inte...Show more
    Last updated: 4 days ago • Promoted
    Client Relationship Leader

    Client Relationship Leader

    eTeam • Minneapolis, MN, US
    Full-time
    Client Relationship Leader POSITION PURPOSE This individual is responsible for client relationship and serving as a change agent for the development and implementation of major process improvement ...Show more
    Last updated: 30+ days ago • Promoted