Epic Resolute Professional Billing Analyst

Key Responsibilities

Ticket Backlog Management

Review, analyze, and resolve outstanding Epic PB support tickets with accuracy and efficiency.

Prioritize backlog items based on business impact, compliance, and operational urgency.

Document resolution steps and provide feedback to end-users to close the loop.

System Support & Optimization

Provide post-live application support for Epic Resolute PB, focusing on charge capture, claims processing, remittance, and patient billing.

Identify recurring issues and propose system enhancements or workflow modifications.

Test and validate fixes, patches, and configuration changes before implementation.

Stakeholder Collaboration

Partner with revenue cycle teams, billing staff, and IT colleagues to resolve system issues.

Serve as a subject matter expert (SME) for Epic PB functionality and workflows.

Escalate high-priority or systemic issues to leadership and work with Epic or third-party vendors as needed.

Qualifications

Required

Epic Resolute Professional Billing certification (current)

2+ years of hands-on experience with Epic PB in a production environment.

Strong knowledge of professional billing processes : charge capture, claims, denials, and remittance.

Experience in post-live Epic support and issue resolution.

Analytical mindset with the ability to troubleshoot and resolve system and workflow issues.

Preferred

Experience managing large ticket backlogs and prioritizing competing tasks.

Knowledge of related Epic modules (e.g., Prelude, Cadence, or Resolute Hospital Billing).

Familiarity with revenue cycle compliance standards and payer requirements.

Excellent communication and collaboration skills across technical and business teams.