General Manager

General Manager

1. Job Summary :

Knight Commercial seeks an experienced, results-driven General Manager (GM) to lead and oversee all operations within their designated region, including business growth, project management, and team performance. This key leadership position requires a balance of strategic oversight, brand ambassadorship, and operational excellence. The GM will be responsible for driving revenue and profitability, fostering a high-performance culture, expanding market presence, and ensuring top-tier performance across all teams, including sales, restoration estimating, operations, and construction. The ideal candidate will combine a deep understanding of the restoration and insurance industry with exceptional leadership, business development, and financial management skills.

2. Key Responsibilities :

• Team Leadership & Development : Lead, mentor, and inspire a high-performing team of business development, project managers, estimators, and field staff. Foster a positive and collaborative work culture while driving results through regular coaching, performance reviews, and team development.
• Strategic Planning & Execution : Collaborate with senior leadership to define and implement the company’s strategic vision in the region. Focus on operational excellence, revenue growth, and market penetration, ensuring that all projects align with the company’s goals and core values.
• Revenue & Profitability : Drive personal and team sales growth, consistently meeting / exceeding revenue goals and gross profit targets. Develop and execute strategic business development plans to expand market presence and capture new business opportunities.
• Project Oversight & Quality Assurance : Oversee and provide guidance for all regional projects to ensure quality standards, safety protocols, and deadlines are met. Manage resources to ensure efficient execution of projects, from initial emergency response to estimation, contract signing, profitable operations / execution through completion, cash collection, and job closure
• Client Relationship Management : Build and maintain strong relationships with clients, insurance partners, and key stakeholders. Ensure exceptional customer service, aiming for strong client retention and repeat business.
• Budgeting & Financial Management : Approve budgets, track financial performance, and oversee the financial aspects of regional projects, ensuring that expected profitability is achieved and costs are controlled.
• Operational Excellence : Regularly review and adjust regional marketing, operations, and sales strategies to optimize revenue generation and project execution.
• Compliance & Safety : Ensure compliance with safety regulations, environmental standards, and company policies. Conduct safety training and audits to maintain a safe work environment.

3. General Manager Qualifications :

4. Key Competencies :

5. Job type : Full Time

6. Compensation :

7. Job Type and Travel Expectations :