Network Field Technician

Company : PenTeleData

Shift : Monday, Wednesday and Friday 8AM-5PM : Tuesday and Thursday, 12AM-8AM (on call during off hours on a rotating basis)

Pencor and its subsidiaries are Equal Opportunity Employers

A Network Field Technician is need to install, modify and maintain core and node equipment, as well as, equipment purchased by customers for access to PTD's high-speed network.

PenTeleData's network spans more than half the state of Pennsylvania, plus locations in Virginia, New York and New Jersey. Travel to these various points of presence will occur on an as needed basis via a company provided vehicle.

Training and tools will be provided. Once training is complete, the successful candidate will be assigned to the rotating on call schedule. Field Technicians work closely with various departments and interface with Telco's and other third parties.

General Responsibilities Include :

• Responding to core and customer issues in a timely fashion as instructed
• Providing a high level of technical understanding for PenTeleData's core and customer networks
• Installing Cable and Equipment as required within our core and customer locations
• Mentoring other employees as required
• Interacting with Telco's and other third parties as needed to resolve installation / repair problems
• Effectively communicating with customers and other parties as needed for the resolution of customer or network problems
• Returning defective equipment promptly for testing and repair
• Effectively using a laptop and other test equipment for testing customer connections and repairing customer / network services
• Traveling to various locations within our companies footprint as needed
• Other duties as needed

Qualifications :

INDLP