Customer Experience and Support

Job Description

Job Description

Are you a skilled communicator with a passion for delivering exceptional customer service? Do you have prior experience in a fast-paced call center environment? We’re looking for qualified professionals to join our team as Remote Contract Call Center Representatives!

Position Type : Contract

Location : Remote (U.S.-based)

Schedule : Full-time

Department : Customer Experience / Support

What You’ll Do :

Handle inbound and outbound calls with professionalism and empathy

Resolve customer inquiries efficiently while maintaining high satisfaction

Accurately document interactions using CRM systems

Collaborate with team members to meet performance goals

Uphold company standards for quality and compliance

Previous call center experience is required (minimum 4 years)

Strong verbal and written communication skills

Comfortable working independently in a remote environment

Proficient with computer systems and multitasking

Reliable internet connection and quiet workspace

Pay Details : $20.00 to $25.00 per hour

Search managed by : Gerald Morales

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.