CLAIMS MANAGEMENT SPECIALIST (SR-20) [1 vacancy]

Claims Management Specialist

If you have claims management experience, the Department of the Corporation Counsel needs you! Apply today and make a difference.

The Department of the Corporation Counsel, Litigation Division, is hiring a Claims Management Specialist in Honolulu. This role is all about protecting the City and County of Honolulu from financial and legal risks, ensuring that claims are managed fairly and efficiently. As a Claims Management Specialist, you'll play a key role in investigating, assessing, and resolving claims, and helping the Litigation Division safeguard the City's interests. This position is ideal for someone who is detail-oriented, organized, and skilled at balancing investigative analysis with sound judgment.

What You'll Do

• Investigate claims by gathering evidence, conducting site visits, and interviewing witnesses.
• Evaluate liability, damages, coverage, and applicable laws to adjust claims and make sound recommendations.
• Prepare clear reports and negotiate fair settlements.
• Coordinate with relevant City departments, claimants, and others to ensure compliance and resolution of claims.

Special Working Conditions

Work schedule may be adjusted to include evenings, weekends, and holidays.

Must be physically able to perform, efficiently and effectively, investigative work that requires moderate to arduous physical exertion, including but not limited to, the ability to :

Ascend and descend ladders, scaffolds, and stairs

Move safely over uneven terrain or in confined spaces to access and investigation site

Traverse regular and steep terrain

Bend, crawl on hands and knees, and / or reach and lift to perform inspections

Lift and carry or otherwise move 25 pounds

Use of personal vehicle.

Apply today! If you qualify for the position, your name will be eligible for referral for further consideration for the current vacancy, as well as future vacancies with this job title.

Applications must be submitted online by October 11, 2025, 11 : 59 p.m., Hawaii Standard Time (HST) to be accepted. Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you : - use a valid e-mail account; - verify your e-mail address is entered correctly on your GovernmentJobs account; - are subscribed to e-mail notices; - check your spam folders; and - add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list. Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment. EDUCATION REQUIREMENT : Equivalent to graduation from a regionally-accredited four year college or university with a bachelor's degree. Substitution : Work experience may be substituted for a bachelor's degree on a year-for-year basis. Such experience must have provided the knowledge, skills, and analytical ability normally gained from attainment of a bachelor's degree. For example : Four (4) years of professional work experience, in any occupation, may substitute for a general bachelor's degree. Four (4) years of general work experience (does not need to be professional level experience) in claims adjustment may substitute for a general bachelor's degree. The education requirement must be met at the time of application. Education obtained outside of the United States must be comparable to a degree earned at an accredited college / university in the United States. In order to receive credit for the education, proper documentation, e.g., a foreign credential evaluation (FCE), must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. If you do not have your documentation to verify your education at this time, please note that if selected for the job, you will need to furnish verification documents in order to move forward in the hiring process. EXPERIENCE REQUIREMENT : Two (2) years of progressively responsible professional work experience which involved investigating, analyzing, adjusting and settling claims of liability, property damage, worker's compensation and / or automobile cases for insurance companies and / or self-insured programs of government and / or major private organizations. Applicable Skills : Knowledge of the principles and practices of insurance claims adjusting. Knowledge of risk management principles, concepts and practices. Knowledge of claims investigations and settlement techniques. Knowledge of interviewing and investigating methods and techniques. Ability to investigate, evaluate, adjust and settle liability, property, personal injury, and automobile claims. Ability to read and evaluate medical reports relating to claims for injury. Ability to exercise sound judgment in analyzing and evaluating a wide variety of claim data to identify issues and make recommendations for the adjustment of claims. LICENSE REQUIREMENT : Possession of a valid driver's license (Type 3 / automobile), prior to appointment.

In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and / or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score. Education and Experience Evaluation . . . . . . . . . . . . . . . . 100%