Strike Team : Program Support Specialist

Job Description

Job Description

OVERVIEW

The Better Together team seeks a Program Support Specialist to serve on the Strike Team and help rapidly build and manage a volunteer base in regions with urgent needs. The Better Together STRIKE – Special Tactical Reserve for Key Emergencies – Team provides rapid-response to critical organizational needs, unexpected crises, and urgent opportunities. This particular role ensures that volunteers are recruited, trained, and deployed quickly, while also providing critical operational and administrative support to stabilize local teams during times of transition.

The ideal candidate is highly organized, proactive, and mission-driven. They thrive in fast-moving environments, balancing urgency with accuracy, and excel at mobilizing people around a common goal. This role is designed for someone passionate about equipping volunteers to support families and communities in crisis.

An ideal candidate, at a minimum, should have a bachelor’s degree and should feel called to help children and families in crisis and share our passion for freeing people from dependence on government welfare and poverty. They should have demonstrated skills in leadership, communication, organization, networking, coaching / training, and motivating volunteers and the community. He or she will be a self-starter who is comfortable working remotely with minimal supervision, has a demonstrated ability to analyze problems and find creative solutions, and thrives when challenged.

CULTURE AND FIT

At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team.

• We Love Others : We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard.

Do you treat people with respect, no matter their background or behavior?

Do you stay positive and solutions-focused when challenges arise?

Do you take ownership and go the extra mile without being asked?

Do you rise to challenges with resilience and a clear head?

Are you passionate about transforming lives and communities through your work?

We don’t hire just for talent. We hire for alignment, character, and commitment to the mission. Expect honest conversations about these values throughout the hiring process.

ROLES AND RESPONSIBILITIES

The Program Support Specialist is responsible for making decisions and taking actions appropriate to ensure that every child has a permanent home that provides physical and emotional safety and that each region has the resources needed to provide support for families. To ensure this occurs, the Program Support Specialist position has four main areas of focus :

Volunteer Recruitment & Mobilization

Volunteer Coordination & Scheduling

Operational & Administrative Support

Process Improvement & Best Practices

REQUIREMENTS & QUALIFICATIONS

Education :

Related fields of study include, but are not limited to :

Certification :

Travel Requirements :

Transportation :

Work Schedule :

Communication & Collaboration :

Core Values :

Technological Proficiency :

Salesforce

PHYSICAL REQUIREMENTS

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible. The job is full-time and may require some work in the evenings and on weekends. In addition, Program Support Specialists participate in our on-call schedule rotation. Better Together is headquartered in Naples, Florida. Ideally, candidates for this role will be based in Central Florida or surrounding areas. We are currently not considering applicants from the Panhandle, Miami, or North Florida regions.

A majority of your work time in this role will be spent in the community, helping families.  Individuals in this role must be comfortable functioning and making decisions in crisis situations.  This can involve personally helping individuals relocate to safe spaces and transporting to a safe space.  Additionally, individuals in this role will be expected to attend weekly in-person team meetings and discuss the status of their cases with the team.  There also will be quarterly in-person or virtual team meetings during which goals will be set and you will be expected to make suggestions on how to seize new opportunities.

Compensation and Benefits :

Better Together offers a competitive benefits package, which includes a health benefit and generous paid leave plan :

Better Together is an equal opportunity employer committed to providing a workplace that embraces diversity and inclusion. We comply with the Americans with Disabilities Act (ADA) and ensure that qualified individuals with disabilities are given equal opportunity for employment and advancement within the company.

Accommodation Requests :

If you require reasonable accommodation during the application process or to perform the essential functions of the job, please contact our Human Resources department at hiring@bettertogetherus.org. We will make every effort to provide appropriate accommodations and ensure that you have a fair and equitable experience.

Essential Job Functions :

The essential functions of this position have been outlined in the job description. If you have any questions about the job's physical or mental requirements, please reach out to us for more information.

QUESTIONS

Please direct any questions to hiring@bettertogetherus.org.

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