Lead Cashier II

Lead Cashier II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we make beautiful things, crafted to lastfor you to be yourself in.

Coach is part of the Tapestry portfolioa global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Role Description : Lead Cashier

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer), and match their service appropriately.

Responsible for :

• Creating a lasting impression
• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Act as an ambassador to the Insider Program
• Engaging customer in verbal and non-verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
• Reading cues and determine customer's needs
• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality
• Perform cashier end of shift audits in partnership with store management
• Verify / approve / complete return process in accordance with Policy
• Ensure repairs are processed in accordance with Policy in partnership with management
• Ensure all damaged / scrap returns are labeled and ticketed in partnership with management
• Assist in training and development of Cashiers in partnership with management
• Monitor and report any equipment issues to management
• Maintaining SKU integrity
• Maintaining Cashwrap organization and cleanliness
• Suggesting multiple add-ons and selling gift cards
• Maintaining media and cash accurately and in compliance with Policy
• Delivering product purchases to the customer appropriately

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes :

Additional Requirements

Experience : 1-3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education : High school diploma or equivalent; college degree preferred.

Technical : Knowledge of cash register systems, basic computer skills (including the ability to use iPad / laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Schedule : Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note : This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Our Competencies for All Employees :

Our Competencies for All People Managers :

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity,