Job Title : Desk Side Support
Location : Hebron, Kentucky
Schedule : Full Time M-F 8 hours workday
Working Hours : Morning Shift from 3 : 30 am-12 : 30 pm local time
Travel : No
Description & Requirement :
- Provide Deskside Support including general computer hardware and software troubleshooting
- Request, enable and setup accounts and access for new users
- Install standard image for new and re-image systems
- Configure (hardware, software) client computers prior to installation
- Maintain and troubleshooting local Zebra and HP printers and handheld scanners
- Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided).
- Receive and organize asset inventory
- Deliver / Install Assets
- Terminate, dispose of, relocate assets as needed
- Provide IMAC (Install / Move / Add / Change) services for all desktops, laptops, and other related devices
- Provide technical assistance during install / conversion as requested for in-house
and remote users
Manage IT Ticket Queue of requests to meet the SLA requirementCoordinate with next Level support for any open issuesWilling to work different shifts as neededTier 1 support for Network / LAN / Telephony2+ years desk side support experience preferredGood communication and interpersonal skills to work with customersA+ Certification preferredUS Citizen or Permanent Resident requiredOnsite Support, not remoteJob Posted by ApplicantPro