IT Support Technician

Job Details Job Location 29th Street - Milwaukee, WI Position Type Full Time Education Level 2 Year Degree   Travel Percentage Up to 50% Job Shift Day Job Category Information Technology Description

Position Overview :

Serves as the first level of support for users. Provides analysis and resolutions to problems. Perform routine maintenance of hardware and software as required and assists in integration and implementation of technology for the agency.

Responsibilities :

• Diagnose and resolve computer hardware, software, and network problems.
• Install and configure computer hardware and software.
• Provide both first level telephone and onsite support services.
• Ensure that back-up system operates properly and conduct routine timely checks of back-ups.
• Perform installation of new software on systems.
• Provide basic assistance and introductory training of new hardware and software.
• Aid in introducing new personnel to system.
• Implement both internal and external security safeguards.
• Perform other duties as assigned.
• Replace and or repair (or arrange for the repair) of hardware as required.

Position Specific Requirements :

Accountability and Performance Requirement

All staff members are accountable for knowing and performing the responsibilities associated with their individual position in an efficient and effective manner, understanding that each of us plays an integral role in the success of our mission.All staff will support the agency mission, vision, standards of conduct / code of ethics and strategic directions and support administrative decisions.This must be demonstrated by maintaining a positive work environment, and by behaving and communicating in an appropriate manner with children, families, coworkers, supervisors and the public while achieving performance expectations.

Qualifications

Safety and Health

Next Door is committed to providing a safe work environment and to fostering the well-being and health of its employees. An essential part of each employees' job is the development of safe working practices and the observance of safety rules, including :

Physical Demands

Physical Activity

Work Environment