National Sales Training Manager

Job Description

Job Description

The National Sales Training Manager is responsible for needs assessments, instructional design and development, launch, execution and management of training and skill development initiatives and curriculum, delivery and tracking of training programs to Fortegra’s external customers. Collaboration with Learning & Development, Marketing, Warranty Sales and Account Management Divisions, client contacts and associates is required.

Develops and delivers programs that support both customer onboarding and ongoing training needs across Fortegra’s Warranty (Consumer, Auto, Wireless) Insurance and Specialty programs. Developed programs will provide comprehensive soft-skills, product knowledge, sales-enablement, and compliant sales practices, utilizing a blend of delivery methods. This blended training approach should include a variety of methods such as individual, classroom, video, and web based (LMS) platforms.

Gathers and provides qualitative and quantitative feedback and recommendations on the effectiveness of existing and new training. Works closely with internal management and subject matter experts (SMEs), as well as designated customer contacts.

Minimum Qualifications :

• Bachelor's degree or work equivalent.
• Minimum two years' experience in curriculum development, design and delivery.
• Three years’ experience in insurance, warranty, customer service claims or retail environment preferred.
• Minimum three years' experience in a sales, training & development, or relationship building role such as account management.
• Professional training, instructional design, or facilitation certifications from organizations are preferred.
• Experience using the Microsoft Office Suite of Outlook, PowerPoint, Word, Excel, InDesign, WebEx, including LMS software.

Primary Job Functions :

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Skills & Competencies Required :

Additional Information :

Full benefit package including medical, dental, life, vision, company paid short / long term disability, 401(k), tuition assistance and more.