Networking Professional (DNS, DHCP and IPAM (DDI) - Technical Account Lead

Networking Professional (DNS, DHCP and IPAM (DDI) - Technical Account Lead

Location

Work from Home Opportunity

Summary

PCN is seeking a Networking Professional specializing in DNS, DHCP and IPAM (DDI). Ideal candidate will have experience supporting, maintaining, troubleshooting, upgrading / patching, and delivering day-to-day operational changes-as well as project-based work for DDI infrastructure deployed globally on one or more of the leading DDI OEM platforms (BlueCat, Infoblox, or VitalQIP) .

The Networking Professional will support the Incident Management process by providing technical expertise during DDI related incidents as well as technical issues affecting technology eco-system partners.

Responsibilities

• Configure & troubleshoot of DNS & DHCP services.
• Monitor ticket queues and implement of Business as Usual (BaU) customer requests.
• Test and Implement upgrades and patches for DDI infrastructure.
• Provide technical information and leadership in support of managed services customers.
• Document support activities in service management platform.
• Develop and maintain account specific documentation.
• Provide account and platform specific training to team members.
• Monitor incident alerts; notify, investigate and troubleshoot issues.
• Lead and / or engage in service restoration and root cause analysis Activities as required.
• Identify opportunities for internal process enhancement.
• Support continuous improvement initiatives.
• Identify opportunities for automating repetitive tasks.
• Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service.
• Support team as account specific SME for escalations, including out of hours.
• Interact with vendors to identify and resolve product defects and issues.
• Document support activities in service management platform.

Requirements

This position requires a successful drug screen and background check. To be considered for the position you must be eligible to work in the United States without sponsorship. We do not provide relocation assistance.

Be a Part of the PCN Team

Inquisitive. Honest. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the foundation of our success now and in the future. Because of this, we encourage our team members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term success.

Equal Employment Opportunity Policy Statement

PC Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. PC Network complies with applicable laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

PC Network expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PC Network employees to perform their job duties may result in discipline up to and including termination.