Customer Support SpecialistTradeJobsWorkforce • Fulton, SD, United States

Customer Support Specialist

TradeJobsWorkforce • Fulton, SD, United States

2 days ago

Job type

Full-time

Job description

Join our dynamic tech support team and be a part of something amazing!

We are looking for a :

Exceptional Communicator : Quickly absorb incoming tickets and respond in an empathetic, helpful, and timely manner.
Dedicated Worker : You’ll thrive in a role that requires no micromanagement, delivering excellent results and ensuring our customers are very happy.
Flexible Team Player : Adapt easily to a variety of incoming tickets, adjusting your approach as needed.
Professional Service Provider : Deliver exceptional support to all users consistently.

Requirements :

Bachelor's degree or equivalent experience.

Entry-level to 1 year of experience in customer service, customer success, account management, or social media.

A tireless work ethic suited for the fast pace of a tech startup.

A strong desire to learn and become a product expert.

An energetic and positive attitude is a must; we value laughter and fun!

Excellent verbal and written communication skills.

Highly organized with keen attention to detail.

Must be authorized to work in the US.

Your Responsibilities Will Include :

Creating an exceptional experience for CMB customers.

Becoming a product expert.

Serving as the primary contact for customer inquiries via email.

Troubleshooting and resolving customer issues, bugs, and complaints with care.

Providing valuable feedback to management for product improvement based on customer experiences.

Potentially collaborating with product, engineering, marketing, and QA teams. Show us your skills, and we’ll help put them to good use!

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Customer Support Specialist • Fulton, SD, United States

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