Amazon Lex Connect Engineer

Role : Amazon Lex Connect Engineer

Location : San Antonio TX

• Experience with automation and scripting (e.g., Terraform, Python)
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR )
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
• Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences,

including architecture design, model selection and integration, prompt engineering, and data preparation