Patient appointment services specialists (PASS) facilitate patient visits and support health care providers by anticipating and responding to patient needs and requests of the health care team.
As a PASS, you will use patient-specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments.
You will be expected to:
• Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling
• Multi-task across multiple computer resources to update patient electronic health information (For example; insurance)
• Coordinate complex scheduling which may include multi-specialty itineraries
• Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team
Work schedules are primarily day shifts, Monday through Friday.
Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a PASS:
This is a hybrid position and the individual must be located within 100 miles of the Mayo Support Center (4001 41st St NW, Rochester, MN 55901) for occasional on-site expectations based on business needs. Hours may vary and additional time or overtime may be required to meet workload requirements. Specific work unit placement is not guaranteed.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Patient Appointment Services Specialist in the internal Opportunity Marketplace.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Patient Appointment Services Specialist - Multiple Departments • Rochester, MN, United States
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