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Operations Specialist

Operations Specialist

Ally LogisticsGrand Rapids, MI, US
30+ days ago
Job type
  • Full-time
Job description

Operations Specialist

Our Operations Team is looking for an energetic and competitive Operations Specialist who is willing to go the extra mile with our customer service for carriers & sales team. Operations Specialists will collaborate with Carrier Sales and Customer Sales reps to bring cost-effective strategies and elevated service to our customers' shipping / receiving departments.

The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth.

KEY ATTRIBUTES FOR SUCCESS :

  • HUMBLE : Confidence is key, but so is humility. Our #HUSTLE values say it all.
  • HUNGRY : A healthy sense of competition is a necessity here. We're seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
  • SMART : We're looking for individuals who are resourceful and organized problem-solvers, diving headfirst into problems rather than straying away from them.

JOB DUTIES / RESPONSIBILITIES :

  • Obtaining shipment updates from contractors
  • High-volume phone and email outreach
  • Negotiating rates with contractors (carrier sales)
  • Providing updates and solutions to team members
  • General Data Entry
  • Development into Carrier Sales, Regional Dispatch Manager, or Customer Sales

    • BENEFITS & PERKS :

  • Health / Dental / Vision Insurance Plans
  • 401K Plan with Employer Match
  • Life Insurance Plan (100% employer paid)
  • PTO Plan (3 weeks PTO for new employees, grows with tenure)
  • 6 paid holidays
  • Paid Parental Leaving Bond
  • Free professional coaching through Boon Health
  • Baby-feeding support and on-site Lounge through Pumpspotting
  • Comprehensive training program
  • Commitment to defend employees who have signed predatory non-competes
  • Ongoing, in-house professional development
  • In-office gym complete with strength and cardio equipment as well as Peloton bikes
  • On-site espresso machine and snack machine
  • On-site golf simulator

    • QUALIFICATIONS :

    A successful candidate must possess the following traits / skills :

  • Bachelor's Degree preferred
  • Alignment with Ally's #HUSTLE values
  • Strong written and verbal communication skills
  • Must be comfortable in a fast-paced and high-energy environment

    • ADDITIONAL INFO :

  • This is NOT a remote position.
  • A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!
  • Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.

    • ACCOLADES & INDUSTRY AFFILIATIONS :

  • One of the Inc. 5000 fastest-growing companies four years running
  • One of West Michigan's Best and Brightest Employers
  • Member of Women in Transportation
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    Operation Specialist • Grand Rapids, MI, US