Service Advisor

Job Description

Job Description

We are looking for Service Writers to join our successful team Planet Honda in Union, NJ.

As a Service Writer, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, and customer service. From greeting vehicle owners on the driveline to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

About Us

We are expanding our Service Department!  Planet Honda already features a state-of-the-art 75,000 square feet facility, over 32 service bays, a customer service lounge, café, kids room, and we are growing ! We couldn't be happier to get to work on providing our first-class service to even more drivers. From honest and transparent new car sales to reliable auto service, Planet Honda will be proud to be your go-to car dealership for years to come.

Responsibilities

• Oversee the flow of the Service Drive. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

What We Offer