Help Desk Support Tier II

Location : MacDill Air Force Base, Tampa, FL

Employment Type : Full-Time, On-Site

Clearance Requirement : Active DoD Secret Clearance

Job Summary

Lucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems.

Key Responsibilities

• Respond to and resolve escalated technical issues involving hardware, software, and networks.
• Provide Tier 2 support for desktops, servers, and enterprise applications.
• Manage and troubleshoot user accounts, Active Directory, and group policies.
• Support patch management, updates, and system security configurations.
• Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.
• Assist with configuration and troubleshooting of networking equipment in coordination with admins.
• Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
• Mentor and support Help Desk I staff by providing technical guidance.
• Ensure compliance with DoD cybersecurity directives and reporting requirements.

Required Qualifications

Required Security Clearances & Training

Preferred Qualifications

Work Environment

Why Lucayan?

At Lucayan Technology Solutions, you'll join a mission-driven team supporting U.S. defense operations. We value our people as our greatest asset and offer opportunities to grow your career while making a direct impact on national security.

Apply Now to advance your IT career and deliver mission-critical support at MacDill AFB.