Guest Experience Lead | Washington Square (through January 2026)

Guest Experience Lead | Washington Square (through January 2026)

Join to apply for the Guest Experience Lead | Washington Square (through January 2026) role at lululemon.

Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating a positive, equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. They provide input to team member performance evaluations, contribute to store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Prepare for in-store readiness and maintain operational excellence throughout shifts.
• Open and close the store in accordance with procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store's hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support ongoing learning and development with feedback, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive relationships and creating a positive work environment.

Job Requirements

Eligibility

Schedule / Availability

Experience

Job Assets (nice to have)

What We Look For

Work Context

Compensation & Benefits

Base Pay Range

$22.50 - $25.89 / hour, subject to minimum wage in the location

Target Bonus

$2.00 / hour

Total Target Base Pay Range

$24.50 - $27.89 / hour

lululemon's compensation offerings are pay-for-performance and may vary by location, knowledge, skills, experience, and internal equity. Employees are eligible for a competitive bonus program, subject to program requirements.

Benefits may include extended health and dental, paid time off, retirement plan matching, employee discounts, fitness & yoga classes, parent-related support, development programs, and mentorship opportunities. Some benefits have eligibility requirements and may change at any time.

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