Lead Client Support (Government)

Lead Client Support

This is a customer facing position, no office requirement.

AT&T Public Sector Mobility is a trusted provider of Mobility Services to State & Local, & Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

ATT has an opening for a Lead Client Support to serve as contact and reference point for channel support for complex systems and products, resolving intricate client issues and providing expertise on both standard and customizable product features to ensure exceptional customer satisfaction and long-term relationships.

Key Roles and Responsibilities : Typical tasks may include, but are not limited to, the following :

• Customer Advocacy and Support : Act as a customer advocate, providing prompt support to address client needs and issues.
• Order and Billing Management : Manage orders, billing processes, and develop operations; collaborate with systems teams for process improvements.
• Implementation and Coordination : Coordinate implementation processes and manage pre-sales and post-sales activities.
• Data Integrity and Customer Satisfaction : Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
• Contract Compliance and Training : Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design / redesign.

Required Qualifications :

Desired Qualifications :

Our Lead Client Support's earn between :

$84,900 - $127,300 (Tallahassee)

$94,300 - $141,500 (Jacksonville)

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education / training.

Joining our team comes with amazing perks and benefits :

Weekly Hours : 40

Time Type : Regular

Location : Tallahassee, Florida