Order Entry Specialist

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Responsibilities

Summary

Receives and enters customer new equipment orders and/or service repair orders. Researches inventory issues. May specialize in new equipment orders or service repair orders.

Primary Duties and Responsibilities

• Receives and processes orders for monitoring equipment and supplies from customers or sales force via phone, fax and e-mail. Follows up on orders to ensure that delivery dates are within customer driven criteria.
• Initiates service repair orders in response to customer calls. Enters service repair orders and return material authorizations into Company database. Schedules FedEx pickups and creates FedEx labels when needed.
• Provides backup support of equipment tracking as needed.
• Removes lost equipment in Total Access and issues restitution letters.
• Enters/Returns customer equipment in Total Access not handled by Auto/Returns Inventory.
• Creates Failure Analysis reports for court purposes.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

• High School Diploma or GED required.
• Associates Degree in Business or related field preferred.
• Two (2) years of experience working in an office environment.
• Strong computer skills with proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Effective verbal and written communication skills with both internal and external contacts.
• Must be detail oriented.
• Good organizational, time management and record-keeping skills.
• Ability to make independent decisions within work parameters.
• Problem solving ability.
• Proficient typing and computer skills.
• Ability to work with computers and the necessary software typically used by the department.

BI Incorporated