Helpdesk Support Technician
G.O.S.H. IncColumbus, OH, United States30+ days ago
Job type
- Full-time
Job descriptionHumble : self-aware; reflective; understands and embraces reality; acts on constructive feedback; takes actions to learn and grow; values others; knows that "I could be wrong"; always asks "what's mine to own"; does not blame / point fingers Hungry : works towards excellence on things that matter; takes initiative and ownership; seeks better ways of doing things; fierce resolve in overcoming challenges and achieving desired results; sees the world glass as half-full and has a can-do attitude. Brilliant : subject matter experts; great judgement and common sense ; Ingenuous and creative when resources are limited. Kind : values and exhibits decency; extends grace to others and wants the best for others; practices empathy. Provide outstanding service to and build relationships with GOSH Enterprises colleagues every day. Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals. Maintain up to date knowledge on GOSH Enterprises technology and procedures. Compile documentation necessary for effectively fulfilling customer needs. Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful. Follow up with customers to ensure the issue has been resolved. Drive initiatives that improve the service desk. Partner with internal support groups in providing the best service to our colleagues. Minimum 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects / coursework. Associate's degree in IT preferred Ability to demonstrate professional verbal communication skills. Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material. Ability to use a headset and to sit for extended periods of time. A+ and Network+ certifications a plus (not required). Strong knowledge of network structure and equipment preferred. Restaurant / Retail support experience preferred. Valid Driver's License required. Medical, dental, and vision insurance Paid vacation and personal / sick days 401K with company match Voluntary term life insurance for employees, spouses, and children Generous PTO Monday-Friday Onsite position Rotating on-call with flexibility - may involve nights and weekends. Ability to travel to restaurants is required
Overview
Helpdesk Support Technician
Summary :
The Helpdesk Support Technician will be responsible for providing technical assistance and support to end users at our office location. This role involves troubleshooting hardware and software issues, setting up and maintaining computer systems, and ensuring optimal performance of all desktop environments
Who We Are :
Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands :
- Charleys : A 847+ unit restaurant brand known worldwide for serving the #1 Cheesesteak in the World.
- Bibibop Asian Grill : An award winning, 70+ unit Korean-inspired fast casual restaurant concept
- Charleys Kids : A non-profit, partnering with like-minded organizations around the world to provide food, education, and mentorship to at-risk children.
- Solar Planet : A company that provides solar field advisory and installation services.
How We Build Our Team :
We seek exceptional team members who value and exhibit the following characters :
Responsibilities :
Qualifications :
Perks and Benefits :
Additional information :
Create a job alert for this search
Helpdesk Technician • Columbus, OH, United States
Related jobs
Required Skills : 1 year experience working in a call center.Excellent customer service skills and desire to answer technical calls.
Able to learn / pick up new technologies quickly.Able to follow proce...Show moreLast updated: 2 days ago
Join our team in Columbus, Ohio, where you will have the opportunity to work in a vibrant city known for its diverse culture and growing tech scene.
This role is 100% onsite, providing you with hand...Show moreLast updated: 30+ days ago Respond to and diagnose problems through discussions with users.Perform analysis and assist in a variety of service desk activities, including but not limited to : .
Providing support for customers an...Show moreLast updated: 2 days ago 
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries.In this quickly ch...Show moreLast updated: 2 days ago
Dave & Buster's is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs.
Plus, your co-workers are awesome!.Dav...Show moreLast updated: 30+ days ago
Job Title : IT Helpdesk Support.Job Summary : We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients.
The successful candidate will be ...Show moreLast updated: 30+ days ago
Job Title : IT Helpdesk Support.Job Summary : We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients.
The successful candidate will be ...Show moreLast updated: 2 days ago
And our National IT Services department drives our technology.As part of this team, your innovations will touch every part of our organization – from Finance and Project Management to Logistics, Op...Show moreLast updated: 2 days ago
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub.We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy ...Show moreLast updated: 2 days ago
Desktop and Education Support Specialist •.We're seeking a reliable and experienced •Desktop and Education Support Specialist • to join a dedicated team.
This •100% on-site role • (M-F, 8am-5pm) is a c...Show moreLast updated: 30+ days ago Respond to and diagnose interactions using systems analysis techniques and procedures through interactions with customers (faculty, staff and students) via phone, e-mail and or walk-in.Incident or ...Show moreLast updated: 2 days ago 
Join Our Customer Support Team.At UKG, the work you do matters.The code you ship, the decisions you make, and the care you show a customer all add up to real impact.
Today, tens of millions of worke...Show moreLast updated: 2 days ago
A client of Insight Global is looking for a PC / Desktop Support technician to work onsite 5 days a week in Columbus, Ohio.
Seeking a PC Technician with primary responsibilities around desktop support...Show moreLast updated: 2 days ago
Be among the first 25 applicants.An IS Desktop Support technician serves as tier II support for all technology related issues.
They provide world class service through their interactions with our us...Show moreLast updated: 2 days ago
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from GTN Technical Staffing.Manage the installation and maintenance of hardware and software including pe...Show moreLast updated: 2 days ago
Dublin, OH (Tues-Friday on site, Saturdays are remote).The Service Desk Technician is responsible for providing first level support for PCs, other equipment, software / applications, and network conn...Show moreLast updated: 2 days ago Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries.In this quickly ch...Show moreLast updated: 2 days ago 
In-depth computer hardware knowledge (CPU, motherboard, storage / memory technologies, etc.Strong experience with OS imaging using Microsoft Configuration Manager.
Good overall understanding of Micros...Show moreLast updated: 2 days ago
- Promoted
Helpdesk Analyst
PSG Global SolutionsColumbus, OH, United StatesFull-time
- Promoted
IT Support Technician
Proteam SolutionsColumbus, OH, United StatesFull-time
- Promoted
Help Desk Technician-Remote
Proteam SolutionsColumbus, OH, United StatesRemote
Full-time
- Promoted
Desktop Support Services - Locations -Marysville, OH-Irving, TX
Tekfortune IncMarysville, OH, United StatesPermanent
- Promoted
Support Technician
Dave & BusterColumbus, OH, United StatesFull-time
- Promoted
IT Helpdesk Support
American Freight FurnitureDublin, OH, United StatesFull-time
- Promoted
IT Helpdesk Support
VodafoneDublin, OH, United StatesFull-time
- Promoted
IT Support Technician
Aldi Inc.Dublin, OH, United StatesFull-time
- Promoted
Technical and Desktop Support Specialist in Columbus
Energy Jobline ZRColumbus, OH, United StatesFull-time
- Promoted
Desktop Support Technician
TEKsystemsColumbus, OH, United StatesFull-time
- Promoted
Help Desk Technician
Proteam SolutionsColumbus, OH, United StatesFull-time
- Promoted
Technical Support Technician
Ohio StaffingColumbus, OH, United StatesFull-time
- Promoted
Help Desk Desktop Support
Insight GlobalColumbus, OH, United StatesFull-time
- Promoted
Desktop Support Technician
Jobs via DiceColumbus, OH, United StatesFull-time
- Promoted
Desktop Support Technician
GTN Technical StaffingPataskala, OH, United StatesFull-time
- Promoted
Service Desk Support Technician
Community Choice Financial Family of BrandsDublin, OH, United StatesFull-time
- Promoted
Desktop Support Technician
Tekfortune IncMarysville, OH, United StatesPermanent
- Promoted
End user support Technician
Syntricate TechnologiesColumbus, OH, United StatesFull-time