Outdoor Front Desk Staff

Job Type

Part-time, Temporary

Description

Make a Splash This Summer - Be the First Friendly Face at the Pool

Working at your Community Pool is one of the most fun and social summer jobs around. As a Community Pool Front Desk Staff, you'll be the first point of contact for members and guests, welcoming families, answering questions, and helping create a smooth, positive pool experience from the moment they arrive.

This role is ideal for someone who enjoys working with people, is comfortable using computer systems, and can stay organized and friendly in a busy, outdoor environment. If you're dependable, customer-focused, and enjoy being part of a team, this could be a great summer opportunity.

The Summit Area YMCA operates two seasonal outdoor pool facilities:

• Berkeley Heights Community Pool at the YMCA - 59 Locust Ave, Berkeley Heights, NJ
• Springfield Community Pool - 44 Morrison Road, Springfield, NJ 07081

We are hiring Front Desk staff for both locations.

This position is seasonal with an opportunity to work up to 40 hours each week. The pay range for this role is $17.00 - $20.00/ hour, but is based on experience. The active Outdoor Pool season runs from Late May - Early September with pre-season work and training early/ mid May.

The Community Pool Front Desk Staff provides excellent service to all members, guests, and visitors while supporting daily pool operations. This role manages member check-in, verifies memberships and waivers, answers questions, and helps maintain an organized, welcoming entry area.

Front Desk staff work outdoors in a covered area and should be comfortable sitting and interacting with members throughout their shift in warm summer weather.

Essential Functions:

• Check In and ensure all members / guests have appropriate memberships and up-to-date waivers
• Provides excellent service to members, guests, and program participants at the Community Pool and on the phone.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains confidentiality of members' records.
• Conducts daily desk operations.
• Answers telephones and takes appropriately messages.
• Supports all facility staff in emergency.
• Monitors member entrance to pool.
• Monitors and documents all visitors at pool.
• Efficiently completes opening and closing procedures and maintains cleanliness of check in area.
• Job responsibilities may include, but not limited to, maintaining a clean and safe facility, monitoring the first-aid station, organizing and distributing board games.

At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you're from, we believe that we're stronger when we come together.

Requirements

• Effective communication, interpersonal and public relations skills.
• Strong computer skills & knowledge.
• Ability to handle money transactions.
• Age requirement is 18 years and older.
• Previous customer service, sales or related experience is preferred.

About the Summit Area YMCA:

We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area's leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.

Salary Description

$17.00 - $20.00/ hour