IT Junior System Administrator

We are seeking a motivated and detail-oriented Junior Systems Administrator to provide technical support and assist in the administration and maintenance of IT systems. The ideal candidate will have a strong foundation in troubleshooting, system monitoring, and customer service.

Responsibilities :

• Provide technical support to end users for hardware, software, and network-related issues.
• Identify, research, and resolve a wide range of technical problems.
• Respond to support requests via phone, email, and in-person interactions in a timely and professional manner.
• Perform proactive monitoring of computer systems using appropriate tools and utilities.
• Document, track, and monitor incidents and requests to ensure prompt resolution.
• Work directly with users to resolve more complex technical issues requiring additional time and expertise.
• Participate in projects aimed at improving IT services and customer satisfaction.
• Assist in planning and tracking team goals and objectives.
• Act as a subject matter expert on assigned systems and follow established guidelines to troubleshoot and resolve issues.

Requirements :