Service Desk / Helpdesk Support

Service Desk Support

• 2+ years

Charleston, WV

Mode of

Full Time

We at Coforge are hiring Service Desk Support with the following

Provide Level 2 support to the client.

Identify issues and escalate issues when necessary.

Resolve end-user incidents and process service requests via phone, e-mail and chat.

Escalate user issues to appropriate resources when necessary.

Perform software, hardware and basic network troubleshooting.

Clearly document user issues and troubleshooting steps.

Maintain technical documentation.

Perform other duties as assigned.