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Systems Engineer (Facilities & Real Estate)

Systems Engineer (Facilities & Real Estate)

Johns Hopkins UniversityBaltimore, MD, United States
9 days ago
Job type
  • Full-time
Job description

We are seeking a Systems Engineer who will in accordance with institutional policies and standards responsible for administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise-wide platforms, including the installation and testing of new software, operating systems, related utilities / services, and hardware products as well as the integration of new products and / or software release upgrades into the current environment. Conducts systems performance evaluations, monitoring, patch management and security evaluations. Analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services that meet those needs. Ensures that all systems environments are maintained efficiently and cost-effectively.

Job Scope / Complexity

Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative / integrated solutions. Responsible for full life cycle of medium to

large sized complex projects; strong technical skills; strong ability to understand complex business processes. Complex and large projects typically are applications / systems with 501-

3000 concurrent users requiring uptime commensurate with Clinical, Business critical, Education critical or Enterprise systems. Impacts of outages will cause major disruption such as

implementation of downtime procedures, major disruption of business operations, and / or cascades to more than 7 systems / applications. Disruptions are without obvious or simple

workarounds. Build and maintain client relationships through positive interactions. May help lower-level positions. Project scope can span an entire department, division, or enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems. Projects often require interaction with various departments and teams both within and outside the department. Work is complex.

Specific Duties & Responsibilities

  • The responsibilities listed below are typical examples of the work performed by this position.
  • Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Systems Analysis / Design (Environment / Platform)

  • Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
  • Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
  • Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools to the customers.
  • Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes.
  • Research, recommend, and implement new technologies based on the value to the institutions.
  • Works with vendor processes and products to improve the quality and fit for the institutions. Typically establishes product mastery and demonstrates initiative for improvements.
  • Install & Configure

  • Install and configure complex server hardware and operating systems by following technical documentation to provide a working product.
  • Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment to ensure system integrity.
  • Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
  • Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data / media recoverability.
  • Maintain & Troubleshoot

  • Provide complex server level administration (manage HW / SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
  • Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
  • Develop complex scripts and solutions by using departmental standards to automate systems management.
  • Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
  • Design and / or integrate security authorization and access control. Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
  • Generate and maintain complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.
  • Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
  • Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.
  • Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution.
  • Project Collaboration & Lifecycle Participation

  • Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors.
  • With assistance of the project team, develop RFPs from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions.
  • Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
  • Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team ona regular basis to deliver quality products to customers.
  • Participate in scheduled project team meetings by attending all meetings to provide input to the project team.
  • Author and maintain documentation by writing audience-appropriate materials to serve as technical and / or end user reference.
  • Develop test scenarios appropriate to changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
  • Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
  • May participate in Institutional and Departmental committees and initiatives.
  • Minimum Qualifications

  • Bachelor's Degree.
  • Four years related experience.
  • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma / graduation equivalent, to the extent permitted by the JHU equivalency formula.
  • Preferred Qualifications

  • Knowledge in the assigned IT environments.
  • Direct experience administering an ERP, CMMS, or other business critical system.

    Expected Skills

  • Automation - Advanced
  • Cloud Migration - Advanced
  • Directory Services - Advanced
  • Operating Software - Advanced
  • Scripting - Advanced
  • Software Development Life Cycle - Advanced
  • Systems Analysis - Advanced
  • Systems Configuration - Advanced
  • Systems Design - Advanced
  • Systems Development - Advanced
  • Systems Engineering - Advanced
  • Systems Integration - Advance
  • The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

    Classified Title : Systems Engineer

    Role / Level / Range : ATP / 04 / PE

    Starting Salary Range : $73,300 - $128,300 Annually (Commensurate w / exp.)

    Employee group : Full Time

    Schedule : 5 DAY 37.5 HOURS / WEEK (37.5 WK5)

    FLSA Status : Exempt

    Location : Hybrid / JH at Keswick

    Department name : Information Systems

    Personnel area : University Administration

    Total Rewards

    The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education / training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here : https : / / hr.jhu.edu / benefits-worklife / .

    Education and Experience Equivalency

    Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines : JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.

    Applicants Completing Studies

    Applicants who do not meet the posted requirements but are completing their final academic semester / quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

    Background Checks

    The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

    Diversity and Inclusion

    The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

    Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEOis the Law

    https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

    Accommodation Information

    If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https : / / accessibility.jhu.edu / .

    Vaccine Requirements

    Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https : / / www.hopkinsmedicine.org / coronavirus / covid-19-vaccine / and all other JHU applicants should visit https : / / covidinfo.jhu.edu / health-safety / covid-vaccination-information / .

    The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

    The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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