Manager, Event Security

Job Description

Job Description

POSITION SUMMARY :

The Manager, Event Security is responsible for overseeing all event-day operational functions at Citizens Bank Park, with a focus on security staffing, guest services, and team coordination. This role manages approximately 200 game day employees, working closely with supervisors, vendors, and third-party contractors to ensure a safe, efficient, and positive fan experience. The Manager also plays a key role in staff training, performance management, and operational planning, including payroll support and timesheet approvals. This position complements the existing 24 / 7 operations team by owning all event-related execution and leadership.

JOB DUTIES & RESPONSIBILITES :

• Ensure strict adherence to Citizens Bank Park's Policies and Procedures including Prohibited Items List and the Guest Code of Conduct
• Maintain and update the security staff deployment sheet prior to each game to ensure accurate and up-to-date documentation.
• Oversee and support the Ballpark Operations Department in the recruitment and selection of qualified event security staff, ensuring alignment with organizational standards and operational needs.
• Lead and actively participate in orientation sessions and training programs for new and returning security personnel, reinforcing policies, procedures, and performance expectations.
• Ensure that new employees are properly trained in guest screening procedures, ballpark policies / procedures and customer service.
• Maintain a daily employee attendance & absence log.
• Regularly meet with supervisors and Assistant Game Day Directors to review staffing, event operations, and any concerns that arise.
• Gather feedback and operational insights to compile post-homestand reports, submitted to the Director of Security Operations.
• Regularly communicating with staff and third-party contractors throughout each event to ensure all operations run smoothly.
• Regularly communicate with third party contractors throughout event
• Serve as manager on duty during events, responding to real-time situations and ensuring that all guest conduct issues are addressed in accordance with the Guest Code of Conduct.
• Manage team performance by providing regular recognition, coaching and constructive feedback; issuing disciplines as needed
• Completing and compiling mid-season and end of season reviews for all supervisors
• Assisting with payroll and timesheet approvals for all security staff

SKILLS & QUALIFICATIONS :

The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.