Onboarding Specialist - Websites (Washington)

Onboarding Specialist - Websites

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined / recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About The Role

Steer is seeking a dynamic Onboarding Specialist to join our Customer Success team and drive the continued success of our software solutions in the automotive industry. This is a unique opportunity with tremendous growth potential, where you'll play a key role in shaping the future of automotive software. As a core team member, you'll have the chance to make a lasting impact on our company's success and influence the direction of our innovative solutions.

This is a 100% remote position (US only) with a $60k annual base salary.

You Will

• Help customers successfully onboard and begin using Steer / AutoOps websites through video calls, emails, and phone calls.
• Generate and proof content using AI tools.
• Review and update website designs using the Duda platform.
• Fulfill customer website edit revision requests using the Duda platform (text updates, images, layout changes, etc.).
• Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly.
• Prioritize and complete tasks within SLA [typically 1 business day], delivering high-quality and timely support.
• Collaborate with departments such as technical support, development, and product to drive successful launches, set clear expectations, and encourage feature adoption.
• Maintain documentation of common requests and edge cases to help scale the support process.
• Proactively identify and mitigate cancellations, seeking assistance internally as needed.
• Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new capabilities.
• Provide strategic insights and feedback to the Product team on what is working and what's not, to help improve adoption and sales velocity.

You Have

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We Offer

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.