Help Desk Support (DAI, Financial )- SECRET Clearance - Virginia Beach

Job Description

Help Desk Support (DAI, Financial ) - SECRET Clearance - Virginia Beach

BizFirst is assisting our client with recruiting a skilled and experienced Help Desk Support Analyst (DAI, Financial ). The role will involve handling DAI access requirements and maintenance, as well as providing support and troubleshooting for Oracle Time and Labor (OTL) and other related issues. In addition, the position will require creating training materials, preparing bi-weekly metrics and progress reports, monthly communication tools, and reporting. The ideal candidate will have a minimum of three (3) years of experience in direct support of DAI financial and accounting operations, with a strong preference for experience in DAI modules such as Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash.

Responsibilities :

• Provide Tier 1 helpdesk support (triage) to users, resolving issues and escalating complex problems to the appropriate teams as
• Handle DAI access requirements, including provisioning and maintaining user access according to established policies and procedures.
• Troubleshoot and provide support for Oracle Time and Labor (OTL) and related modules, ensuring timely resolution of issues and minimizing system downtime.
• Develop and maintain training materials to enable end-users to effectively utilize DAI and related modules.
• Prepare bi-weekly metrics and progress reports, summarizing help desk activities, ticket resolution, and user satisfaction levels.
• Assist in the creation of monthly communication tools, including newsletters, user tips, and system updates, to enhance user awareness and adoption of DAI and related modules.
• Generate regular reports on help desk performance, including ticket volumes, resolution times, and user feedback, to identify trends and areas for improvement.

Requirements :

Desired Skills

Job Type : Full-time

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