Housing Services Administrator

Job Description

Job Description

Job Title : Housing Services Administrator

Position Summary :

The Housing Services Administrator is responsible for administering tenant-based rental assistance to an assigned caseload of 500 – 600 eligible low-income families and individuals participating in the Housing Choice Voucher Program (HCVP), in accordance with program policies and procedures.

The Housing Services Administrator is responsible and accountable for implementation of all aspects of program administration including but not limited to eligibility screening; employment, income, training and school verifications; housing subsidy assistance and rent calculations; voucher issuance; approving requests for tenancy; approving requests for reasonable accommodations and program moves; landlord eligibility screening; housing assistance payments contracting; payment processing; annual contract renewal processing; conducting periodic re-certifications / re-exams; referrals to human development services resources; determining program compliance and handling program terminations; monitoring caseload activities; and providing client and landlord customer service. The Housing Services Administrator may be assigned to all or any of these functional areas within the Housing Services Administration group.  The Housing Services Administrator must be attentive to the social service needs and challenges faced by low-income families and individuals. From time-to-time additional functional areas may be added to this list.

Essential Duties and Responsibilities :

• Administers all aspects of activities required in the administration of Housing Choice Voucher Program as outlined above, for assigned caseload of 500 – 600 clients.
• Monitors and manages caseload ensuring that clients and landlords meet and continue to comply with program eligibility and participation requirements.
• Conducts initial and periodic re-certifications / re-exams of clients to ensure accuracy and timely determinations of eligibility and subsidy assistance calculations in accordance with agency policies and applicable U.S. Department of Housing and Urban Development (HUD) regulations.
• Conducts initial and periodic eligibility screening of prospective and participating landlords.
• Handles all aspects of housing assistance payments contracts administration and coordinates program administration activities with participating landlords.
• Provides excellent direct customer service to clients and landlords participating in the HCVP including but not limited to responding to inquiries and requests from clients, landlords and the general public. May require occasional home visits and local travel.  Must have and maintain a valid State of Georgia driver’s license and be fully insurable for the purpose of obtaining clearance on company “Authorized Driver’s List.”
• Manages program terminations for non-compliant clients and landlords.
• Manages referrals of clients to social service provider partners, as appropriate, and monitors progress and compliance with the agency Work / Program Participation requirement.
• Documents all tasks completed in the appropriate client and landlord files within the agency Enterprise Resource Planning (ERP) computer system and maintains records in accordance with established document management requirements.
• Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail, telephone and electronic and phone call inquiries received within established timelines; uses agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
• Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through on initiatives and assignments as directed.
• Embraces and supports all initiatives, policies and procedures within the Housing Choice Operations department; implements all new requirements in accordance with established guidelines.
• Performs other related tasks as required.

Education and Experience :

Knowledge and Skill Requirements :

Working Conditions :

Generally, works in office environment.  Must be able to sit and stand for long periods of time.  Must be able to work in a deadline-focused and fast-paced environment.  Must be flexible in working occasional overtime as required to meet workload demands.

Talantage, LLC is committed to presenting candidates that contribute to an organizations culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our recruitment practices.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status.  Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.

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