Fraud Analyst

Fraud Analyst

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually.

About the Role : The ideal candidate thrives in a cross-functional, fast-paced environment and is passionate about financial crime compliance. You'll need a minimum of 3+ years investigating fraud at a financial institution or start-up. Fraud Investigations analysts support Gusto's customers who have been targeted by fraud, conduct root cause analyses for individual fraud and account takeover events, and draft comprehensive Unusual Activity Referrals (UARs) for subsequent reporting by Gusto's other financial crime compliance teams.

Gusto is building the best FIU in the country, committed to attracting high-performing individuals with a strong sense of justice and the expertise to match. If you can independently conduct and lead complex investigations, this role offers a significant opportunity to impact our customers and company as we expand and scale our People Platform.

About the Team : The Fraud Investigations team is dedicated to safeguarding Gustomers and Gusto from fraudulent activity. Our analysts conduct deep dives on account activity and collaborate with internal and external partners to identify, mitigate, and report fraud risks. Beyond investigation, the team provides essential support to impacted customers by offering guidance on account protection and recovery efforts. Additionally, they actively engage with external parties to recover stolen funds and document all investigative findings for comprehensive case management.

Here's what you'll do day-to-day :

• Investigate and document comprehensive reports of potential fraud related activity surfaced by internal teams, external partners, and customers.
• Educate customers impacted by fraud on how to protect their accounts and how Gusto can assist.
• Reach out to external parties and help issue Letters of Indemnity to help secure fraudulent funds that have been stolen from Gustomers and Gusto.
• Collaborate with the risk, engineering, data science, and insight teams to enhance the tools and processes used for identifying, investigating, and reporting fraud.

Here's what we're looking for :

Bonus :

Our cash compensation amount for this role is between $75,000 - $85,000 / year in Denver and $93,000 - $105,000 / year for New York / San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Compensation for this position also includes an equity package and performance bonuses.