MAIN Patient Access Supervisor 2nd Shift 3pm-11pm

Employment Type : Full time

Shift : Evening Shift

Description : FUNCTIONAL AREA

Position is responsible for but not limited to the management and oversight of the following functions :

• All Points of Registration at the Hospital
• Admissions
• Bed Desk / Patient Placement
• Insurance Verification
• Financial Clearance
• Financial Counseling
• Point of service cash collections and reconciliation

Supervisor, Patient Access

Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.

Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.

Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.

Coordinates investigation & appropriate resolution of problems from patient / family or staff complaints.

Resolves patient questions regarding payment requirements / charges referred by the registrars.

Provides operational guidance & support to assigned team, disseminates policy / procedure updates, supports coverage of other departmental divisions as required.

Essential Functions

Our Trinity Health Culture : Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus :

Responsible for the daily operations & the oversight of staff.

Supervisors work in collaboration with department managers to manage staff & department effectively.

Participates in & contributes to the performance management / review process.

Implements departmental plans & priorities identified by accountable leaders.

May participate & recommend in the hiring & selection process.

Responds promptly & directly to meet or exceed customers’ needs.

Process Focus :

Follows standards of performance & work processes in designated areas.

Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense).Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Communication :

Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Environment :

Self-monitors & initiates corrections and / or seeks guidance when needed.

Demonstrates flexibility & self-direction by responding as a team player.

Helps to create a positive work environment that promotes productivity.

Accountable for continuous self-development & supporting the growth of others.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Minimum Qualifications

High school diploma or equivalent.

Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.

Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Additional Qualifications (Preferred)

Associate degree

Patient accounting experience

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services :

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.   Occasional

Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional

Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

Exposure to interruptions, shifting priorities & stressful situations. Frequent

Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous

Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous

Perform manual dexterity activities & / or grasping / handling.   Frequent

Ability to climb, kneel, crouch & / or operate foot controls.  Occasional

Use a computer / other technology. Continuous

Sit with the ability to vary / adjust physical position or activity. Continuous

Maintain a safe working environment & use available personal protective equipment (PPE). Frequent

Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous

Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services :

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services :

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.   Occasional

Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional

Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

Exposure to interruptions, shifting priorities & stressful situations. Frequent

Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous

Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous

Perform manual dexterity activities & / or grasping / handling.   Frequent

Ability to climb, kneel, crouch & / or operate foot controls.  Occasional

Use a computer / other technology. Continuous

Sit with the ability to vary / adjust physical position or activity. Continuous

Maintain a safe working environment & use available personal protective equipment (PPE). Frequent

Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous

Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services :

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional

Lift a maximum of 30 pounds unassisted.  Occasional

Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent

Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional

Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).  Occasional

Indirect Healthcare / Support Services :

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional

Lift a maximum of 30 pounds unassisted. Occasional

Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.  Occasional

Encounter a clinical / patient facing / hands on interactive work environment. Frequent

Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

Work outdoors with variable external environmental conditions. Occasional

KEY : Average Workday Activity : Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)

Date Created / Last Updated

2025 318 Tanner

The above statements provide a representative description of the nature & level of work being performed by persons assigned to positions within this job description. This is not an exhaustive list of essential functions, conditions & duties; other job-related tasks may be required. Additional detail may be provided by policies, procedures, guidelines, protocols, standards & other communications. Requests for reasonable accommodation will be considered in compliance with federal, state & local law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.