Harry Potter : The Exhibition Docent

Harry Potter : The Exhibition is a touring experience that delights fans worldwide with authentic film props, exclusive behind-the-scenes looks, and fun interactive surprises. Feel the nostalgia and the magic while celebrating some of your favorite moments from the Harry Potter series.

POSITION SCOPE : The Exhibition Docent's primary responsibility is to help enhance guest service in the exhibition.

ESSENTIAL DUTIES :

• Greet all guests in the exhibit or retail space.
• Answer all questions and be knowledgeable about our exhibition and product categories.
• Promote all company products and experiences.
• Ring up sales and operate POS systems accurately and per company standards.
• Process returns and / or exchanges as necessary.
• Stock and maintain shelves, rack cards, ticket stock, and offers.
• 100% adherence to the checklist system.
• Collaborate with fellow team members to ensure a neat and presentable exhibition, store and ticketing area that meets and exceeds guest's expectations.
• Work in character when working within the exhibition.
• Regularly communicate with the leadership on any outstanding issues, concerns, or guest needs
• Assist with inventory processes for receiving / shipments, damages, and transfers, etc. as
• per company standards.
• Assist in training new staff / team members.
• Always ensure world class customer service standards, 100% customer greeting, suggestive selling, etc.
• Knowledge in cash handling procedures.
• Ability to add, subtract, multiple and divide in all units of measure.
• Any other duties consistent with this job description as may be "reasonably" requested by management.

PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES :

PHYSICAL AND MENTAL REQUIREMENTS :

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as

required. I Entity legal name reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

The pay range for this role is :

18 - 18 USD per hour(HPX Dallas)

PI6b7016c5fd43-30511-38703277