Front Desk Assistant Manager

Overview

We are looking for an energetic, enthusiastic and experienced Front Desk Assistant Manager. The position supports the Front Desk Manager and works with a team of seven Front Desk and Reservation clerks. Our Front Desk Manager needs to provide a high level of customer service and maintain a profile in the day to day front office operations. We welcome career-oriented applicants.

Responsibilities

• Manage and motivate the Front Office team to provide a high standard of service for customers.
• Showing Initiative and problem solving.
• Welcomes guests and fosters customer loyalty through a friendly manner.
• Handle any guest complaints or contentious issues and provide fast solutions.
• Ensure the pricing policy and internal audit procedures are duly applied.
• Review arrival list for all arrivals and check room allocations, amenities and special requests.
• Integrate and train employees, providing support for skills development.
• Ensure the workplace remains clean and tidy.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensure that all front desk employees are well presented (uniforms, personal hygiene, etc.) and punctual.
• Work at the front desk daily with the team.

Qualifications

The ideal individual is excited to work in a professional yet genuine way and embraces working in a rustic environment in a relationship-oriented business.

Ideal qualifications include :

Key personality traits

Work environment / physical demands

Details

J-18808-Ljbffr