Senior Manager, External Fraud Risk Oversight (US)

Senior Manager Us External Fraud Risk Oversight

The Senior Manager US External Fraud Risk Oversight plays a critical role in advancing TDs external fraud risk oversight framework. This role ensures strong governance, effective oversight, and credible challenge of the first line of defense across U.S. businesses (with a focus on non-card payment products). The External Fraud Risk Oversight team sits within TDs 2nd Line of Defense and is responsible for policies, standards, governance, oversight, monitoring and challenge of external fraud risk of the US (TDGUS). This job is highly specialized requiring deep understanding of external fraud risk typologies such as First-Party Fraud, Third-Party Fraud, and Customer Scams.

The Senior Manager will provide oversight, challenge, and risk intelligence to influence business outcomes and behaviors in line with risk profile, regulatory expectations, and strategic objectives. This role will evaluate the design and effectiveness of fraud prevention and detection controls across the customer lifecycle from account opening, funding, transactions (monetary and non-monetary (e.g., login, servicing, etc.) and including both lending and deposit products. The role monitors emerging fraud and scam typologies, challenges the first line on control design and execution, and provides subject matter expertise to ensure TDs fraud oversight framework is aligned with regulatory expectations, industry practices, and the Banks risk appetite.

This position requires the ability to translate fraud trends into actionable insights for senior executives, governance committees, and regulators, while balancing fraud prevention with customer experience.

Depth & Scope :

Recognized as top level expert within the company and requires significant in-depth and / or breadth of expertise in a complex field and knowledge of broader related areas

Senior specialist providing advisory services to executives, business segment leaders and governs requirements for own work

Integrates knowledge of the enterprise function's or business segment's strategy in leading program design, policy formulation or operating standards within one or more areas of expertise

Anticipates emerging business trends and regulatory / risk issues as a basis for recommending large-scale product, technical, functional or operations improvements

Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists / experts

Advises on execution strategy and leads the development and deployment of functional programs or initiatives within own field or across multiple specialties

Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of own field

Requires innovative thinking to develop new solutions

Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment

Works within general policies and industry guidelines

Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader context

Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meet the business needs on a complex project or program

Identifies and leads problem resolution for project / program complex requirements related issues at all levels

Education & Experience :

Undergraduate degree or technical certificate and / or

10+ years relevant experience

Advanced knowledge of risk management governance, programs, policies, practices, operating frameworks & reporting for business supported and / or area of discipline to deliver objective guidance and independent challenge on initiatives.

Knowledge of risk management environment, standards, regulations and mitigation

Knowledge of current and emerging competitor and market trends

Ability to contribute to strategic direction of the function and provide advice to senior leadership

Skill in mentoring and coaching

Skill in using advanced analytical software tools, data analysis methods and specialized reporting techniques

Advanced ability to lead, plan, implement, and evaluate program / project activities to ensure completion of initiatives

Ability to make an impact, influence, and achieve results with effective negotiation, problem-solving, and communication skills

Skill in using computer applications including MS Office

Ability to communicate effectively in both oral and written form

Ability to work collaboratively and build relationships across teams and functions

Ability to work successfully as a member of a team and independently

Ability to exercise sound judgement in making decisions

Ability to analyze, organize and prioritize work while meeting multiple deadlines

Ability to handle confidential information with discretion

Preferred Qualifications :

10+ years of fraud risk or operational risk experience, with demonstrated expertise in first-party fraud (e.g., deposit fraud, lending fraud, synthetic identity, check fraud), third-party fraud (e.g., account takeover, mule activity), or both

Experience overseeing fraud risks in non-card payment types such as deposits, consumer and small business lending, checks, ACH, domestic and international wires, Zelle / P2P transfers, and bill pay, as well as for institutional / commercial banking businesses.

Strong understanding of customer lifecycle risks and controls (account opening, authentication, lending, and transactions)

Experience with fraud control frameworks, monitoring routines, and issues management specific to first-party, third-party fraud and scams

Strong knowledge of scam typologies (e.g., impersonation, BEC, romance, tech support, elder scams) and their impact on customers and the Bank

Experience partnering with first-line teams on scam awareness campaigns, escalation protocols, and victim response frameworks

Strong knowledge of relevant U.S. regulatory expectations (OCC, FRB, FDIC) regarding fraud oversight

Strong analytical and reporting skills; ability to translate fraud data into actionable insights for executives

Proven ability to challenge first-line practices while fostering strong, collaborative relationships

Effective presentation skills, including the ability to present to regulators, executive management, and senior executive tables

Thrive in an ambiguous and fast-paced environment, managing multiple deadlines and priorities

Experience with establishing and continuous monitoring of KRIs specific to fraud risk

Experience with issues management programs and validation of issues

Customer Accountabilities :

Leads the development and / or implementation of specific standards, policies and / or processes that identify, report on and mitigate operational (or all major) risk exposures within the business

Proactively analyzes potential risks and ensures escalation of key risks to appropriate areas and / or executive review with business executive findings and action plans to mitigate and manage these risks

Establishes and provides on-going analysis and reporting on operational risk and / or other major risk categories as applicable to own business or functional area, and reviews findings and action plans with business leaders to mitigate and manage key issues

Coordinates and / or guides activities relating to core operational risk disciplines / programs including, Risk & Control Self-Assessment, Business Continuity Management, Outsourcing & Vendor Management, Regulatory Compliance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel etc.)

Supports enterprise-wide operational risk escalation, review and approval processes, data management, policies and risk assessment processes

Directs the development and monitoring of Key Risk Indicators and facilitate communication and resolution of risk issues among other business segments where applicable

May be accountable for managing ancillary operational risk areas (e.g. BCM / incident management, outsourcing / vendor management, fraud aggregation and assessment, Basel implementation / capital analysis, change management, Privacy, AML, LCM and other regulatory issues), in addition to core functions

May be responsible for providing support for other major risk areas (e.g. Market, Credit, Reputational and / or Regulatory risks etc.)

May be a point of contact for guidance in the monitoring / reporting of compliance, management, and strategic initiatives

Provides broad / deep commentary in support of the development / maintenance / oversight of policies / procedures / practices, as required

Shareholder Accountabilities :

Adheres to enterprise frameworks or methodologies that relate to activities for our business area

Ensures respective programs / policies / practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities

Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for