Member Relations Specialist

Job Description

Job Description

$1000 HIRING BONUS

JOB SUMMARY

Responsible for providing members the highest level of service, assisting them with new accounts and loans, cross selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments.

QUALIFICATIONS

EDUCATION and / or EXPERIENCEHigh School Diploma required; two (2) years related experience and / or training; or equivalent combination of education and experience. Six (6) months underwriting experience required; ability to analyze / understand credit reports and possess basic knowledge of bank underwriting. Knowledge in the use of word processing and spreadsheet programs. LICENSES / CERTIFICATIONSMust be able to obtain NMLS (Nationwide Mortgage Licensing System and Registry) within six (6) months, no later than one (1) year.

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.