HVAC - Home Service Appointment Setter

Job Description

Job Description

HVAC / Home Service Appointment Setter - Be the Voice of Comfort & Trust

Company : Sanborn's Air Conditioning and Heating Location : Redlands, CA (On-Site) Compensation : $20 - $25 / hour + Performance Bonuses Schedule : Full-Time | Monday - Friday Employment Type : Full-Time

Are You Ready to Be the First Voice of Comfort for Homeowners in Need?

Since the late 1940s, Sanborn's Air Conditioning and Heating has been a fixture in the Inland Empire community. As a family-owned business with roots extending back to the 1800s, we've been the trusted guardian of home comfort across Redlands, Banning, and San Bernardino for generations. We don't just schedule appointments-we build trust from the first hello, protect families' comfort 24 / 7, and create lasting relationships that span generations.

We're seeking an HVAC / Home Service Appointment Setter who believes that every call is an opportunity to make someone's day better. If you're tired of meaningless phone work and ready to build a career where your voice makes a real difference, this is your opportunity.

What You'll Be Doing :

• Being the Voice of Comfort - Answer calls from homeowners in their moment of need with warmth, professionalism, and genuine care
• Orchestrating Solutions - Expertly schedule service appointments that fit both customer needs and technician routes for maximum efficiency
• Building Trust Through Excellence - Turn every interaction into a 5-star experience that reinforces why families choose us
• Protecting Home Comfort - Identify urgent situations and ensure families get the help they need when they need it most
• Creating Seamless Experiences - Coordinate between customers, technicians, and office teams to deliver flawless service
• Growing Your Impact - Master our systems, develop your skills, and become an indispensable part of our customer experience

Why Sanborn's Air Conditioning and Heating?

Who You Are :

What You Need to Succeed :

Are You Ready to Be the Hero Behind Every Service Call?

This isn't just another phone job. It's an opportunity to :

At Sanborn's, we're not just scheduling appointments-we're continuing a 75+ year legacy of delivering peace of mind.

If you're ready to transform how homeowners experience HVAC service, build a career you'll be proud of, and prove that exceptional customer service starts with the first hello, apply today.

"On time, clean and always able to fix issues on the first visit - that's the standard you'll help us maintain with every call."

Sanborn's Air Conditioning and Heating is an equal opportunity employer committed to building a diverse team of professionals who share our values of integrity, excellence, and service. We are proud members of the Redlands Chamber of Commerce, League of California Homeowners, and Refrigeration Service Engineers Society.