Teller I

Job Function -

Performs routine and intermediate branch and customer services duties. Accepts retail and commercial checking and savings deposits, processes loan payments, cashes checks and savings withdrawals and assists with night depository duties. Promotes business by maintaining good customer relations and referring customers to appropriate staff for new services.

Job Responsibilities -

Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.

Cashes checks, savings withdrawals and makes cash advances.

Confirms all necessary documents are properly authorized, are in proper form and are within authorized limits.

Makes decisions when questionable items are presented for cashing.

Assists with night depository duties to include such duties as logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.

May assist in opening / closing the vault daily and balancing vault currency and coin.

Promotes and cross-sells the Bank's products and services by assisting customers in their selection to meet their needs while referring customers to appropriate staff as needed.

Establishes proper identification of new customers and determines need and extent of reference investigation.

Balances cash drawer daily and verifies cash being returned to the vault.

Answers telephones and directs callers to proper Bank personnel.

Provides effective customer service and assists in resolving problems within given authority.

Performs safe deposit duties by controlling access, assisting customers and processing affiliated reports.

Operates personal computer to process account activity, determine balances, and resolve problems within given authority.

Performs other such duties including but not limited to issuing official checks / traveler's checks, receives / processing stop payment and hold orders, and accepting loan, installment and collection payments.

Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.

Performs all other duties as assigned.

Education and Related Experience -

• High school diploma or general education degree (GED).
• Minimum 6 months previous experience in cash handling in customer service environment required.

Skills and Abilities -

Working Conditions and / or Physical Requirements -

EOE AA M / F / Veteran / Disabled