Lead Field Service Representative

Great people make Schneider Electric a great company. Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. This Lead Field Service Representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime). Responsibilities: Demonstrate advanced abilities to mentor and Lead service representatives in all aspects of company values and responsibilities, while encouraging and promoting their development. Demonstrate advanced skills necessary to interface Schneider Electric products with Schneider Electric Digital Services Offerings, along with customer networks/building monitoring systems. Demonstrate an advanced understanding of electrical/mechanical theory, fundamentals, and troubleshooting skills. Demonstrate advanced skills with reading/interpreting schematics, drawings and operation manuals. Foster and promotes a collaborative, respectful and inclusive workplace where employees achieve common goals. Demonstrate a mastery of customer relations and interaction skills. Consistently strives to create a positive experience for customers and ability to manage and de-escalate difficult customer situations. Promotes cross business unit sales leads and helps drive culture of sales opportunities for their local territory. Adopts and supports sales initiatives introduced by Sales Teams and FSM. Demonstrate advanced written/verbal communications skills that promotes resolution of issues in an effective and professional manner, both internally (SE) and externally (customer). Strong self-management skills requiring no daily supervision and encourages the development of these skills in others. Dedication to support team members and others when difficult challenges/problems develop and ability/willingness to travel outside of territory as part of this support. Demonstrate the ability to operate advanced diagnostic/test equipment and analyze the data acquired. Work effectively across departmental boundaries within Schneider Electric to promote solutions to challenging situations and drive field quality/process improvements. Demonstrate mastery in SE Customer Relationship Management (CRM) tools (i.e. BFS/Clearview) and other digital tools/programs. Manage first level escalations and provide oversight for territory and feedback to FSM. Assist FSM and local Safety Manager with performing safety audits on peers. Career goals to include advancement into Management positions within Schneider Electric. Take on a leadership role (i.e. champion or focus group) to help support the needs of the territory and the organization. Plan and lead regular team meetings with peers to develop teamwork and improve communications. Additional Duties as required. On some days, you may even: Travel throughout the region for local customer support or even countrywide including overnight travel of at least 75%. Assist the Field Project Manager on larger system startups. Act on behalf of the District Service Manager to resolve operational issues as required. This may be the next step in your career journey if you have: An Associates degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training. Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components. 5+ years of field service repair and customer service with Schneider Electric UPS. 5+ years in Field Services or equivalent industry experience. Safe driving and vehicle operations skills. Skilled at utilizing test and diagnostic equipment. Experience reading and interpreting schematics, drawings, and theory of operation manuals. The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions. Interest in obtaining OSHA 30 Construction Certification as well as “Train the Trainer Certification”. The capacity to move service equipment weighing up to 50 pounds. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.