Consumer Health Advocate

Customer Service Representative

Receiving, investigating, and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring all customer communication is clearly documented. Educating caller to ensure resolution is achieved on first contact. Interact through various channels such as Chat, Phone, and Email. Must be able to pass required testing. Participation and attendance are mandatory. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules. Work overtime as required.

HS diploma or equivalent required. 1 year experience in a customer service support role is required. Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint). Proficient oral and written communication skills.

Intermediate Level

The pay range for this position is $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 15, 2025.