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Mail Services Coordinator

Mail Services Coordinator

Flagstar BankHicksville, NY, US
17 days ago
Job type
  • Full-time
Job description

Mail Services Coordinator

Under general supervision, a Mailroom Services Coordinator shares in the responsibilities of delivering mail and other services to the Bank operational departments according to schedule and on demand. Services include; scanning documents, managing supplies, preparing materials for distribution, and replacing toners. Coordinators assist with branch related compliance mailings, preparing shipments, and operating equipment to deliver these services with a high degree of professionalism and impeccable customer service. Pay Range : Local Minimum Wage

Essential Functions

  • Ensures that the examining and handling of mail in all circumstances is performed according to procedure with accuracy and complete discretion.
  • Prepares and examines outgoing mail for appearance, weighs and affixes postage using postage meter equipment.
  • Scans bar codes on packages and tracks deliveries using the Wits system for the secure delivery of mail not addressed to an individual or department and / or the handling of customer NPI and Bank sensitive information.
  • Processes airfreight and overnight deliveries; Communicates tracking information as necessary.
  • Prepares interoffice mail for delivery to branches and regional offices.
  • Coordinates with departments on electronic document storage requests by establishing a scanning protocol and reducing on-site paper storage.
  • Collaborates on the reconciliation of daily reports.
  • Assists the Record Retention department with services as needed with shred bin replacement.
  • Operates copier equipment to fill the requests of the copy area.
  • Prepares distribution of materials supporting regional marketing campaigns.
  • Provides follow up on routine questions and problems, escalating urgent requests to Manager for resolution.
  • Prioritizes executive requests and ensures accuracy with service delivery.
  • Attends OSHA training to operate elevators as necessary.
  • Keeps informed of postal regulations as they affect the Bank's mailings and postage equipment.
  • Delivers accurate, responsive and courteous customer service to every customer (internal & external) every time.

Additional Comments

  • Performs special projects, and additional duties and responsibilities as required.
  • Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

    • Qualifications

    Required Education and Experience :

  • High school diploma or equivalent.
  • Copier, mail meter and mail insertion equipment experience desirable, basic knowledge of office equipment helpful.

    • Knowledge, Skills and Abilities :

  • Working knowledge of the geographic area and a good sense of direction.
  • Computer literate with basic proficiency in Microsoft Office applications.
  • Valid driver's license and clean driving record required.
  • Knowledge of standard office practices and procedures.
  • Strong organizational skills.
  • Good mechanical skills.
  • Good customer service skills.
  • Works well independently or as a member of a team.
  • Ability to lift and carry 55 pounds unassisted or assisting others (with or without) using mechanical equipment.
  • Ability to perform job function in all weather conditions.
  • Ability to operate standard office equipment.
  • Ability to follow directions and handle repetitive tasks.
  • Ability to successfully complete multiple tasks.
  • Ability to perform job functions with professionalism.

    • Flagstar is an Equal Opportunity Employer

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